Host/Hostess

Position Overview

The Host/Hostess is responsible for creating a welcoming and positive first impression for all guests. This role manages reservations, coordinates seating, and ensures smooth guest flow while providing friendly, professional service. The Host/Hostess plays a key role in delivering an exceptional dining experience from arrival to departure.

Responsibilities

Greet guests promptly and warmly upon arrival Manage reservations and waitlists using reservation systems or manual logs Accurately quote wait times and monitor table turnover Escort guests to tables and present menus Communicate effectively with servers and management regarding table status and guest needs Maintain cleanliness and organization of the host stand and entrance area Understand and respond knowledgeably to questions about the restaurant and menu Thank guests as they leave and invite them to return Follow all company policies, health, and safety standards

The Environment

At Exmoor, we take pride in fostering a safe, close-knit, family-orientated work environment. We believe that a positive and supportive atmosphere not only enhances productivity but also creates a sense of camaraderie among our team members. We encourage collaboration, open communication, and mutual respect, ensuring that everyone feels valued and appreciated. Together, we strive to create lasting memories for everyone on the property and forge strong relationships, making our workplace an enjoyable and fulfilling place to be.

Our Simple Truth

Appreciation is the heart of Everything.

Our Mission Statement

We demonstrate Whole-Hearted Hospitality through effort, recognition, innovation, and service excellence; doing so creates great experiences for our members and each other.

Our Core Values

Support and improve the Club with everything we do.

Protect our family-oriented workplace environment.

Inspire each other and work together as a team.

Respect, appreciate, and empower one another.

Innovate- never stop learning, evolving, and growing.

Tradition- honor the past and help shape our future.

The History

Founded in 1896 as Illinois' third golf club, Exmoor is a private, full-service country club, located in Highland Park, Illinois, 28 miles north of Chicago. With a championship golf course designed by Donald J. Ross, Exmoor continues to fulfill its original mission as a family club devoted to the game of golf, while offering a growing range of sports and social opportunities.

Sports at Exmoor include golf, curling, tennis, swimming, ice skating, platform tennis, cross-country skiing, and the fastest-growing sport in America, pickleball. Members of all ages enjoy a year-round schedule of exciting social activities.

The Club's mission is to provide the finest golf, sporting, and social experiences for its community of member families and their guests all year long.

Qualifications

Excellent customer service and communication skills Friendly, professional, and outgoing demeanor Ability to multitask, strong organizational skills, and attention to detail Ability to remain calm and courteous during busy periods Previous hospitality experience (preferred but not required)

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Management reserves the right to change, rescind, add, or delete the functions of this position at any time. This position does require work on nights, weekends, and some holidays given the nature of the business.

All offers of employment are based upon satisfactory completion of background and drug screening.