Operations Supervisor (Spa and Wellness Team)

Position Description

Scottsdale National Golf Club is known for providing distinct, memorable, and genuine levels of service to our Ownership, Members and Invited Guests, and we work hard to provide an elevated hospitality approach day-in-and-day-out. We show up each day ready to support one another by fostering an environment of anticipating needs, creating meaningful connections, and challenging ourselves to be better than we were the day before.

Our Operations Supervisor role is an important supervisory position for our team, and we will look to you to lead by example, set high standards for the team and promote a work environment that doesn’t settle for anything less than producing high-quality results.

In this position, you will work closely with the Assistant Operations Manager in a highly collaborative manner to build lasting relationships with Ownership, Members, and Invited Guests and maintain service quality. You will have a strong sense of accountability within the department and assist with communicating priorities across the team.

The Operations Supervisor is responsible for building a community of wellness among our club’s Members and Invited Guests with the primary focus of promoting overall health and wellbeing. An important component of this position will be gathering latest spa trends (product, service and menu selections), to showcase the Spa as an exceptional service and wellness destination for our Members and Invited Guests.

Key responsibilities will include maintaining a welcoming and relaxing environment, achieving high levels of Member satisfaction, and maintaining operational efficiencies. This position will work closely with other Spa leaders in a highly collaborate manner to maintain exceptional treatment and product offerings, service quality standards and inventory control.

Additional responsibilities will include working within the club’s “Global Service Approach” and demonstrate a strong sense of accountability within the team while assisting with communication priorities across the departments. Staffing coordination, billing of Member accounts, vendor invoicing, inventory levels, special order requests, and the cleanliness of the facility are requirements of this position.

Setting a personal example of professionalism, thoughtful and in-the-moment communications, and fostering a respectful work environment are crucial in this role. Demonstrating respect, empathy, and care with our Members, Invited Guests and our staff is expected, and will be what ultimately defines success in this role.

The Skills Needed

Tangible supervisory experience within a luxury resort, hotel or hospitality environment required; spa and wellness knowledge is highly desiredAdditional work experience in a concierge-style business (i.e., holistic, medical) and familiar with providing an elevated, individualized service approach is desired but not necessaryComfortable presenting ideas, recommendations and suggestions to Spa leaders, and demonstrate confident communicationsProfessional presence and appearance, with a focus on thoughtful, genuine and empathetic communications, and easily builds strong connectionsStrong interpersonal and organized approach are requiredAbility to work well under pressure and manage multiple priorities in a fast-paced, highly detailed, and high-touch environmentStrong desire to work cohesively as part of a team, and adapt/respond to different communication styles is strongly desiredAbility to focus attention on member and invited guest’s needs, along with the ability to quickly determine and execute alternative plansDisplay a high level of self-motivation, accountability and willingness to do what it takes to get the job doneDemonstrate a high level of confidentiality, honesty and integrity in all situationsOther Information

Knowledge of all health, safety and staff certification guidelines and procedures (and able to be acquired while on-the-job)This position may require weekend and holiday hoursThis position will be exposed to various working conditions (both inside and outside). Must be able to sit, stand, walk, reach, bend and kneel frequently and for long periods of timePay: $29.00 - $31.00 per hour

Expected hours: 37.0 – 40.0 per week

Benefits:

401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offRetirement planVision insuranceWork Location: In person