Assistant General Manager (AGM)

Assistant General Manager (AGM) – Five Iron Golf Norwalk, CT Description: Five Iron Golf is the country's premier indoor golf and entertainment experience, with 40 locations worldwide and more on the way. Five Iron Golf’s core mission is to seamlessly meld golf and entertainment, and in the process make golf inclusive and accessible for all. The Assistant General Manager works hand-in-hand with the GM to provide all the fun that Five Iron Golf can offer. The AGM coaches our staff to deliver exceptional service, genuine, enlightened hospitality and delivers on the Five Iron promise of fun, memorable experiences people will want to share with family and friends! Responsibilities include, but are not limited to, the following: ● Drive revenue in Simulator Rentals, Food and Beverage sales and League sales. ● Participate in the recruitment, hiring, and training of all staff, managing the onboarding and continued education of new hires. ● Actively evaluate employee performance to ensure day-to-day business needs are met. ● Manage and oversee all operations of the social side of the business, including leagues, sim rental experience, event execution, facilities maintenance, food & beverage service, and social staff scheduling. ● Set and manage above-and-beyond service standards for all staff. ● Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, promotions, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings. ● Maintain an understanding of the location’s P&L and assist in local marketing efforts. ● Support the efficient operation of the space by monitoring and reducing labor and other operating costs. ● Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement. ● Take pride in ensuring guests' enjoyment by actively checking in with guests throughout their booking to ensure satisfaction and promptly address any concerns. ● Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness. ● Assist with closing duties as needed. Required Qualifications: ● 5+ years of hospitality management experience with at least 1 recent year as Assistant General Manager or General Manager ● Strong leadership ability and willingness to lead by example ● Excellent communication, time management, and organizational skills ● Upbeat energy and enthusiasm and a positive attitude ● Ability to think on one’s feet and manage customer expectations ● Ability to work in a fast-paced environment ● Availability to be present in the space on evenings, weekends and holidays ● Ability to stand and walk for long periods of time and maneuver up and down stairs ● Ability to obtain proper licensing and certifications for the location Pay: Salary $70-75k, plus Bonus potential Job Type: Exempt,Full time Schedule: Nights and Weekends Required Benefits: Only apply to Full-Time Employees. Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required. Pay: $70,000.00 - $75,000.00 per year Benefits Health insurance Paid time off Work Location: In person