Operating Partner

About PopStroke PopStroke is a founder-led brand built by people who believe energy creates results and culture creates momentum. We aren’t here to simply run venues — we’re here to build something special together. At PopStroke, every team member has limitless potential to become who they want to be. We encourage bold ideas, celebrate growth, and believe that when you’re supported, challenged, and trusted, you rise. We solve problems together, jump in, and move the needle every day because we care. We lead with ownership, back each other up, and never lose sight of the fun along the way. This mindset; the drive, the heart, the teamwork is what we call The PopStroke Way. Our Core Values Make It Fun If it’s not fun, rethink how we’re doing it. We bring creativity, positivity, and joy into everything we do, from guest interactions, doing hard things, and how we support one another. Bring the Energy Your vibe sets the tone. Every leader and team member influences the experience. Show up with enthusiasm, optimism, and presence. Roll Up Your Sleeves See it. Fix it. Jump in. We are hands-on, problem solvers that jump in and become part of the solution. We leave things better than we found them. Own It Live your role with an owner’s mindset. We take pride in our work, hold ourselves accountable, and treat the business like it’s our own. Get Off the Hamster Wheel Don’t repeat yesterday — rethink, improve, grow. We challenge “the way it’s always been done” and are always looking for better ways to serve our guests and each other. If mixing drinks is your jam and spreading good vibes is your game, then it's time to shine on our greens! About the role The Operating Partner is responsible for managing the daily operations of the restaurant and golf operations, including the selection, development, and performance management of employees. The Operating Partner oversees all food, beverage, and golf service operations, manages inventory and ordering, optimizes profits, and ensures exceptional guest satisfaction across all aspects of the venue. The Operating Partner reports to the VP of US Operations. PRIMARY RESPONSIBILITIES Oversee and manage all areas of the venue and make final decisions on matters of importance. FINANCIAL Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.Ensure that all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.Manage food safety and planning.Enforce sanitary practices for food handling, optimal cleanliness, and maintenance of kitchen, dining areas, PopStroke Greens courses, golf buildings, and ice cream shop.Ensure compliance with operational standards, company policies, and all federal/state/local laws and ordinances.Maintain high-quality food preparation and service.Maintain a professional image of the entire property, including cleanliness, proper uniforms, and appearance standards.Estimate and calculate food and beverage costs.Manage retail operations and inventory.Oversee efficient provisioning and purchasing of supplies.Oversee Kitchen Manager and Kitchen Staff to ensure proper portion control and preparation standards to minimize waste.Ensure the highest quality of product and execution standards for every guest.Must be ServSafe certified and uphold all ServSafe guidelines. GUEST SERVICES Ensure exceptional guest service in all areas. Respond to complaints and take all appropriate actions to turn dissatisfied guests into return guests. OPERATIONAL RESPONSIBILITIES Ensure proper security procedures to protect employees, guests, and company assets.Maintain a safe working and guest environment to reduce injury and accidents; complete accident reports promptly.Manage shifts, including daily decision-making, scheduling, and planning while upholding standards, quality, and cleanliness.Investigate and resolve complaints concerning food quality, service, or issues on the PopStroke Greens courses. PERSONNEL Provide direction to employees on