About the Role
Proof of the Pudding is an award-winning catering company throughout the Southeast with a commitment to creating quality culinary concepts from scratch. This standard was upheld through the expansion into Sports and Entertainment Hospitality Services by providing elevated concessions and premium offerings to collegiate stadiums, PGA golf tournaments, International Boat Shows, Professional Sports Teams, & more.
We are seeking an experienced and diligent Concessions Supervisor to lead the concessions program. The Concessions Supervisor will be responsible for supervising concession stands at a variety of events and assisting the team in pre-planning and event logistics. This position requires travel, knowledge of catering/buffet equipment and operations, and experience in high volume Sports & Entertainment catering.
ESSENTIAL DUTIES
PRE-EVENT
Lead meetings with volunteer groups and have continuous open lines of communication with the director of concessions & operations team preparation for each event.
Manage volunteer groups & temporary staff working in the stands.
Prepare organizational documents / make sure to have Concessions Folders and necessary paperwork – restock sheets per concessions location, ensure time & temperature, handwash paperwork is hung up and visible.
Set up smallwares and equipment ensure each is ready & operational.
Clean equipment, stock beverage coolers.
Understand how the payment systems (Square point of Sale) work.
Assist with the integration of new volunteer groups and training of new team members.
Ensure all volunteer & Temporary staff are on time and report and tardiness to Director.
ON-SITE
Responsible for total concessions management of several PGA golf tournaments and special events including POS installation, operational training, ordering/receiving restock inventory, equipment and goods inventory, onsite set-up, event execution, and end of event break-down.
Supervise the preparation and service of food and refreshments. Ensure compliance with local health & safety standards.
Maintain all bar policies and procedures, ensure bartenders understand and are familiar with Proof of the Pudding policies
Directly supervise concessions employees with responsibility for hiring, coaching, and corrective action plans if necessary
Conducting pre-shift meetings and managing the team of staff that is scheduled to run concessions at each event.
Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; and maintaining security systems.
Coordinate all logisitics for determined locations and facilitate operational needs for success.
Assist with POS maintenance and management in specified location(s).
Ensure clients are happy and welcomed by yourself & staff.
POST-EVENT
Assisting in post-event tasks including conducting inventory, loading trucks in preparations for upcoming events, and overseeing concessions food donations.
Complete stand / bar breakdown.
Secure and finalize all POS units, ensure all units transactions have completed online & pack units for delivery back to Director.
Performs other related duties as needed.
Required Qualifications
5+ years of leadership experience in Concessions, Sports & Entertainment Operations, Food & Beverage, Operations Supervising – experience in high volume stadiums or special events is preferred.
Ability to travel domestically throughout the year
Typical trips are from 10-20 days in length
Knowledge of Programs such as Microsoft Word, Excel, and PowerPoint, Points of Sale
Must have valid driver’s license, be able to rent and drive cars, and be able to operate a golf cart
Ability to obtain forklift license is preferred
Specialized Qualifications:
Stamina to work 50+ hours per week as needed
Must be able to work extended shifts of 10 hours or more as business dictates
Must be flexible with schedule and able to work different shifts
Excellent listening and communication skills
Ability to stand for long periods of time.
Renowned time management skills
Strong Customer Service skills with the desire to go above and beyond a client’s needs
The ability to work alone and as a team
Team Leader.
COMPANY CORE VALUE AND COMPETENCY REQUIREMENTS
Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships. Possess the expertise and skill levels required of the job and perform with quality.
Dedication - Dependable, reliable and follows through on projects from inception to completion. Willing to put in as much time as necessary to complete tasks. Demonstrate a win-win attitude: “see it, own it, solve it.”
Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company’s culture, values and beliefs while maintaining the highest standards of professional conduct.
Safety & Security - Observe safety and security standards. Use equipment and materials properly. Comply with safety standards and personal protective equipment requirements. Report potential unsafe conditions or practices to appropriate person immediately. Promote restaurant safety, cleanliness and security compliance at all times.
Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.
Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard.
Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency. Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.
Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations. Perform well under tight time schedules and pressures to change direction quickly.
Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.
Work Environment
This position is most often stationed in a temporary tent structure – you will be out in the elements (rain or shine) throughout the day & events. There may be stairs, bumps, dips, and snags on the floor or within the structure. This role is client facing and is often communicating with a variety of people. This role will be standing, walking, performing kitchen duties, and carrying equipment and/or food products often.
Physical Demands:
This role requires standing and walking for long periods of time and the work days can be long and demanding
The hours worked depends on the event and service times, but expectations can be 8-14 hours/day
Periods of standing, moving through an event space, and traveling from venue to venue with bending, lifting, scooping, and carrying miscellaneous equipment and food items
Ability to perform physical tasks; such as but not limited to, lifting approx. 50 lbs.
Position Salary & Benefits:
This is considered a part-time seasonal role
Benefits include daily per diem, on-site meals, and covered travel & lodging costs
Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.