Member Experience & Operations Associate

Member Experience & Operations AssociateElevation Golf Club | Urbandale, Iowa Part-Time | Nights and Weekends

Elevation Golf Club is looking for dependable, outgoing individuals to join our team as Member Experience & Operations Associates.

This role is responsible for creating a great experience for everyone who enters the facility. That includes helping members and guests, managing the front desk, keeping the facility clean and organized, and supporting the day-to-day operation of the business.

For the right person, this position can also include opportunities to help with member communication, sales follow-up, social media, events, and other projects that contribute to Elevation's growth.

ResponsibilitiesWelcome members and guests and provide excellent customer service

Check customers in and assist with TrackMan simulator bookings

Answer basic questions about memberships, programs, lessons, and events

Help prospective members learn more about Elevation

Keep the front desk, simulator bays, lounge, short-game area, gym, and other shared spaces clean and organized

Complete opening or closing responsibilities

Answer phone calls and respond to basic customer questions

Assist with events, leagues, camps, and member activities

Support member follow-up through phone calls, texts, or emails

Help create or schedule social media content

Assist with other operational and business-development projects based on experience and interest

What We're Looking ForFriendly, professional, and comfortable interacting with customers

Dependable and able to work independently

Detail-oriented and willing to help wherever needed

Comfortable using computers, scheduling systems, email, and social media

Strong communication and organizational skills

Available to work evenings and weekends

Interest in golf, fitness, marketing, sales, or business is preferred but not required

We are especially interested in people who want to do more than simply sit behind a front desk. The best candidates will take initiative, build relationships with our members, notice what needs to be done, and look for ways to improve the business.

ScheduleThis is a part-time position primarily covering:

Weekday evenings

Saturdays and Sundays

Additional hours for events, leagues, camps, or facility needs

We are looking to hire multiple team members, so the exact schedule can be discussed based on availability.

CompensationHourly pay based on experience, availability, and the responsibilities assigned.

About Elevation Golf ClubElevation Golf Club is a premium indoor golf performance and community facility in Urbandale. Our facility includes eight TrackMan simulators, a 6,000-square-foot short-game area, a fitness facility, and event and meeting spaces.

Our focus is helping golfers improve, train with purpose, and connect with a community of like-minded players.

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