About the Role
To assist the Manager, Ticketing & Development in the development, implementation and supervision of Tournament credential and ticket procedures. The Lead, Ticketing and Development is primarily responsible for the development of ticketing technology, ticketing operations, credentialing processes and reporting analysis. Assists in educating/training staff as required. In addition, this role will help coordinate and execute all processes related to credentialing, gate security, gate access and attendance for the events while maintaining the strict confidentiality of Club Business. Responsibilities Coordinate the development, implementation, and optimization of ticketing and credential systems and/or processes in collaboration with the Senior Manager and IT development team. Collaborate with the Data Analytics team to identify trends, optimize operations, and generate reports for stakeholders. Develop and implement plans to scale ticketing and credential operations to accommodate growing event demands. Assists with the Patron Series Badge database including preparation, mailing and follow-up documentation. Coordinate the Tournament workforce under the direction of the Manager. Review, process, and fulfill internal requisition credential requests—badges, tickets, parking—in the ANGC One database according to established procedures. Adhere to internal security procedures for all credential inventory. Serve as lead, providing guidance to staff and making decisions in the absence of the Manager/Senior Manager, Ticketing. Fulfill public tickets as required for all public ticket databases including ANWA, DCP, Tickets, and PSB. Assist with credential inventory control and distribution—tickets, PVC badges, parking permits, pins, etc. Assist in preparing training materials and educating/training staff on specific responsibilities, policy and software changes. Assist with purchasing and maintaining inventory for credential office supplies and ordering of Tournament‑specific credential supplies. Assist with reviewing, proofing and ordering of required credential literature. Collaborate with other team members and departments to coordinate special packaging for credentials, pins and lanyard designs. Provide support for main ticketing phones, ticketing email inboxes and handle inquiries regarding tickets/credentials professionally. Ensure effective running of processes, programs, and projects. Maintain credential information, including updates of patron personal data, in the appropriate database(s) per guidelines. Assist with ticket, badge, and parking cancellation and replacement. Prepare reports related to ticket replacement for review by the Manager. Provide support throughout campus during events—including Player Registration Office, Credentials Building, Ticket Management Buildings, and key gate areas—handling registration, credential distribution and responding to member and player inquiries. Assist Tournament Security, as needed, in resolving credential interviews and violation issues at the gates according to established procedures. Perform all other duties deemed integral to the role by management. Physical Demands Acceptable level of hearing and vision to perform job duties. Occasionally required to walk, work with hands and arms, lift up to 30 pounds and/or drive a golf cart. Regularly required to sit, sometimes for several hours at a time, and use hands and fingers to operate a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Skills/Knowledge/Attributes: Excellent working knowledge of spreadsheets, database programs and ticket operations. Must possess analytical and problem‑solving skills. High attention for detail. Excellent organizational skills. Strong desire to consistently learn, train, and understand new ticketing technologies. Relative Experience/Education: Two to four years’ experience in customer relations and ticket operations required. College degree or equivalent experience. Previous event or ticket experience preferred. Required License(s): Possess a valid driver’s license and/or successfully complete the Club’s internal motor vehicle training program. Projected Work Schedule Normal work hours are 8:30am to 5:00pm, Monday through Friday. Must be available to work weekends, holidays, and overtime as dictated by the needs of the business. May be required to travel and attend/support other golf events. Work Authorization & Sponsorship Applicants must be legally authorized to work in the United States at the time of hire. We are unable to provide visa sponsorship for this position.