About the Role
About the position
Club Lounge Attendants are expected to always exhibit a great personality with an engaging smile, demonstrate a strong attention for detail, and uphold a high level of standards in order to create an incredible experience for each guest. Additionally, they will communicate guest needs and preferences to ensure the most personalized service possible, all while creating a welcoming lounge environment for all who enter the Club Lounge.
Responsibilities
Greet and serve with warmth, sincerity, and genuine southern hospitality.Maintain order of all food and beverage in the Club Lounge.Maintain cleanliness of the Club Lounge.Service all food and beverage needs of guests.Control lounge inventory including food, alcohol, soft drinks, silverware, glassware, china, linens, serving pieces, and buffet presentation pieces.Manage time effectively, actively listen to guest requests and employ initiative to resolve each request.Maintain a professional demeanor and composure, regardless of business levels.Be able to improvise when necessary and make empowered decisions to ensure guest satisfaction.Uphold the core values and policies and procedures of the resort.All other duties, as assigned.Requirements
At least one year of serving, or serving assistant, experience required.Minimum 21 years of age to serve alcohol.Effective conflict resolution and organization skills, professional and cooperative demeanor, and positive and energetic attitude are imperative.Must possess a passion for providing extraordinary service.Must be able to work both independently and in a team environment.Good to excellent communication skills in English both verbal and written.Must be able to pass a background check.Nice-to-haves
Bar knowledge with some experience serving liquor, beer, and wine preferred.Benefits
Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail ShopsEmployee Meal ProgramEmployee Trainings and Appreciation Events throughout the yearRecognition Awards and Incentive Events, Peer to Peer RecognitionLeadership & Career DevelopmentBi-annual Wellness FairFree Parking!Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.401k – available after 30 days of employment