Golf Club Operations Lead – Indoor Simulator Facility

POSITION OVERVIEW The Operations Lead is the senior on-site team member responsible for daily operations at Forged Golf Club. This role combines front-of-house guest experience leadership with hands-on responsibility for BYOB compliance, league administration, and facility oversight. The Lead serves as the primary liaison between ownership and staff and is accountable for ensuring every guest interaction reflects the Forged standard of hospitality. PRIMARY RESPONSIBILITIES Open and close the facility daily, including alarm systems, lighting, HVAC, and simulator startup/shutdown sequences Serve as primary point of contact for all guest interactions and issue resolution Manage daily point-of-sale transactions, and end-of-day reconciliation Coordinate and administer league operations including scheduling, scoring, player communications, standings, and event logistics Oversee BYOB compliance: verify guest age (21+), monitor alcohol consumption, enforce facility alcohol policy, and manage incident documentation Train and supervise other operations staff on all operational procedures Conduct opening and closing checklists and submit daily operational reports to ownership Manage the booking system and reservation confirmations Coordinate with vendors and suppliers as needed (cleaning supplies, equipment maintenance, etc.) BYOB-SPECIFIC DUTIES Verify government-issued photo ID for all guests bringing alcoholic beverages Monitor consumption levels and intervene when guests show signs of intoxication Enforce designated consumption areas and no-service-of-alcohol policies Maintain BYOB incident log and refusal-of-entry documentation Ensure all BYOB signage is visible, current, and compliant with facility policy LEAGUE MANAGEMENT DUTIES Set up league structures including team assignments, handicaps, schedules, and rules Operate scoring software and publish weekly standings Communicate with league members via email or app notifications Organize league nights, playoffs, and special events Collect league fees and manage league accounts QUALIFICATIONS Must be 21 years of age or older Valid Illinois BASSET certification required (or ability to obtain within 30 days of hire) 1–2 years of experience in recreation, hospitality, or entertainment facility management preferred Knowledge of golf or golf simulator technology preferred Strong organizational, communication, and customer service skills CPR/First Aid certification preferred Ability to work evenings, weekends, and holidays COMPENSATION BASIS The compensation range of $22.00 – $25.00/hour reflects above the 2025–2026 market data for golf simulator and recreation facility lead positions in the Arlington Heights / Chicago suburban area. Illinois’ minimum wage is $15.00/hour effective January 1, 2025. Equal Opportunity Statement Forged Golf Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, or any other characteristic protected by applicable law. 650 E. Kensington Road, Arlington Heights, IL 60004 · forgedgolfclub.com Pay: $22.00 - $25.00 per hour Benefits Health insurance Work Location: In person