Mini Golf Representative

Position Summary The Mini Golf Representative is responsible for providing an outstanding guest experience while supporting the day-to-day operations of the mini golf facility. This role assists with opening and closing procedures, customer service, cash handling, maintaining the course and facility, and ensuring a fun, safe, and welcoming environment for all guests. The ideal candidate is friendly, dependable, organized, and able to work independently while helping the team operate efficiently. Essential ResponsibilitiesWelcome guests and provide exceptional customer service.Explain course rules, pricing, promotions, and answer guest questions.Open and close the facility following established procedures.Monitor the mini golf course to ensure cleanliness, safety, and proper guest conduct.Assist with inventory, stocking retail items, snacks, and beverages.Address guest concerns professionally and resolve issues in a courteous manner.Support scheduling needs by coordinating daily operations and assisting team members as needed.Help train new employees on customer service standards, operating procedures, and safety guidelines.Ensure company policies and safety procedures are followed at all times.Communicate operational issues or maintenance needs to ownership or upper management.Assist with special events, birthday parties, group outings, and promotional activities.Perform other duties as assigned to support daily operations.Preferred SkillsLeadership or team lead experience is a plus.Excellent problem-solving and organizational skills.Positive attitude with a commitment to delivering exceptional guest experiences.Ability to multitask in a fast-paced environment. Skills: Beverages, Corporate Policies, Customer Support/Service, Leadership, Multitasking, Operational Communications, Operational Support, Operations, Organizational Skills, Problem Solving Skills, Procedure Development, Retail, Safety Process, Staff Training, Standard Operating Procedures (SOP), Team Lead/Manager About the Company: The Athelstan Club