Master Club Fitter - Online Fitting Part Time

About the position 2nd Swing is a one-of-a-kind, forward-thinking, customer-centric golf retail company. Our employees are highly valued and are encouraged to work hard in a positive and supportive culture. At 2nd Swing you will find: Vast Exposure to the Golf Industry, A Commitment to Total Well-Being, Opportunities to Discover Your Fit and Make an Impact, A Collaborative and Flexible Environment.\n\n2nd Swing is looking for a Part-Time Master Fitter to join our expert online team. We are looking for a highly-skilled professional who strives to give every golfer a great experience. We encourage our team to have fun, work hard, and to maintain professionalism and enthusiasm throughout the workday. This is an in-office position.\n\nThe Fitting & Support team works hard to offer excellent customer service to all 2nd Swing golfers and plays a very important role in helping to achieve our mission of Best-in-Class Service. Online Fitting Associates play an integral role at 2nd Swing because of their ability to positively impact a very large number of golfers and their experiences.\n\nThe ideal candidate will have a very good understanding and passion for the game of golf, call center experience and be successful in creating customer relationships. A positive attitude, high energy and dedication to professionalism are traits that we look for in potential candidates. We are looking for individuals who are willing and able to handle multiple tasks, possess communication skills, and the desire to learn. Responsibilities Deliver a high-level, fitting experience to golfers via phone, email, video call.Provide expert recommendations on clubs, shafts, and equipment based on player needs and performance goalsGuide customers through product selection, upgrades, and trade-in opportunitiesBuild and maintain strong customer relationships that drive repeat business and brand loyaltyManage a high-volume queue while maintaining quality, accuracy, and responsivenessResolve equipment, order, and warranty inquiries in partnership with internal teams and manufacturersOwn customer interactions from initial consultation through post-purchase supportEducate customers on products, promotions, and fitting benefitsMaintain accurate customer records and system updates related to fittings and ordersStay current on product knowledge, equipment trends, and fitting best practicesRequirements 5+ years golf club fitting experience.1,000+ fittingsAdvance knowledge of the game of golf and golf equipment.Nice-to-haves PGA experience preferred, not required.