Community Team Manager- Brands need people. People need technology. ThirdChannel provides both.

Are you skilled in People Management, Relationship Building, Problem Solving, love building teams?- We are in search of you! Primary Responsibilities: Onboard, coach and retain a team of remote ThirdChannel Brand Representatives for multiple Brand programsProactively engage with remote Community Leaders and Brand Representatives; communicate initiatives, priorities and changes of strategy to meet customer expectationsReview quality of Brand Rep reporting routinely and provide feedback and coaching to acknowledge or improve quality; identify trends and intel to surface to customerDevelop and execute ongoing training materials to influence Brand knowledge and share upcoming product initiatives Collaborate with Account Manager and Recruiting partners to ensure alignment on program vision to achieve customers goalsDemonstrate results-oriented mindset and ability to plan and prioritize work activities with a determination to achieve target metrics Monitor and revise (as needed) Brand Rep work schedules to ensure highest rates of completed work to meet program budget expectationsMaintain an organized portfolio of program documents and information adhering to standard operating procedure guidelines Additional Responsibilities: Communicate with the customer directly: participate in standing calls, provide platform training, coordinate brand training sessions and ensure up to date info on brand initiatives to support Brand Representative quality of work Evaluate new tech product viability and collaborate with Engineering Team on new initiatives and enhancements to current tech productsDevelop a working knowledge of ThirdChannel scheduling systems Required Qualifications: BA/BS or minimum 2 years equivalent work experience, concentrated in customer service, tech, retail or related industryAbility to juggle administrative and creative tasks as well as changing prioritiesExperience in managing remote teams ideally; retail store management works tooDeveloped verbal and written communication skills along with high EQ and desire to collaborateResilient, flexible, adaptable, self-starter- must thrive in a fast-paced environmentFacility with technology in general; highly proficient in Excel and Microsoft Office SuiteExperience with Google Suite, Slack, Jira or other CRM and communication platforms *This is a Full Time, Full Remote, Salaried W2 position