Club Fitter - Golfdom

What We Offer Cool Clubs and Golfdom are part of the Worldwide Golf family of brands. Worldwide Golf has over 95 stores in 25+ states. The Cool Clubs Fitter will utilize our patented, top of the line club fitting technologies.Worldwide Golf is one of the largest golf retailers in the world, giving you more opportunities for growth and mobility. We’ve been in business over 50 years and we are still growing!We offer paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees.There is no better time to work in the golf industry! All employees receive a strong employee discount and golf-specific training and learning opportunities. Job Description The Cool Clubs Fitter at Golfdom is responsible for promoting and maintaining a store culture that is consistent with Worldwide Golf’s values, including the “Sure No Problem” philosophy, which has made Worldwide Golf what it is today. "Sure No Problem" means putting the customer first, and doing whatever we can to ensure a memorable and positive customer experience. Responsibilities The Cool Clubs Fitter is responsible for performing golf club fittings and related assignments for a wide range of players including high handicap customers, better playing amateurs, VIP guests, and tour players. Responsibilities include: Demonstrate excellent customer service, keeping in mind that the customer’s last phase of their shopping experience is with the cashier.Process information and merchandise through computer and POS register system.Assist with floor moves, housekeeping, display maintenance and merchandise replenishment as needed.Once fully trained, recognize and suggest ways to improve processes.Perform any other duties as assigned by management. Club Fitting Ownership of all aspects of the club fitting process (customer service, technology, sales, etc.)Fit all customers using the good/better/best fitting process and make proper club recommendationsAccurately document all fitting information in fitting software Follow Through Remain in contact with customers during the build process when necessaryCollaborate with builders on fitting/building challengesAddress customer concerns and resolve them promptly to the customers satisfaction Order Tracking Fluently understand order tracking systemEnter all orders and pertinent information into order tracking system upon placing an orderProvide order updates to customers as neededUpdate system as needed (pick-ups, notes, etc.) Club Repair Loft and Lie adjustments for customersRe-gripping clubs for store customers when ableAssist build shop with lite club repair when able Front Of House Greet customers who enter the storeAnswer phones and manage personal voicemail boxBook Fittings and help manage fitting calendarHelp Customer Service Rep manage pick-up closetAssist with general cleanliness of the store Other Duties Maintain a high level of product and industry knowledge by learning about new technologies and productsKeep individual desk clean and organizedUtilize all safety protocols and equipment as set forth by the employee handbook and company policy’s Required Job Skills Knowledge of golf equipment and shaftsUnderstanding of ideal golf ball launch characteristicsGeneral knowledge of club repairProficient computer skills in the followingMicrosoft OfficePOS Experience Recommended Job Skills Experience with TrackMan or similar launch monitor technologyRetail sales experienceCustomer service experienceExcellent time management skillsExcellent phone etiquette skillsAbility to work in a team environment This is a full-time position. If you are looking for part-time positions or other job opportunities, please check out our careers page: https://careers.worldwidegolfshops.com/ CA residents: Please review our California Applicant Privacy Notice HERE Who We Are Cool Clubs and Golfdom are part of the Worldwide Golf family, which includes well-renowned golf retail and e-commerce brands, including: Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers' Warehouse | Van's Golf Shops | Uinta Golf | Las Vegas Golf Superstore | Golfdom | Mike's Golf Outlet | Golf and Ski Warehouse | Cool Clubs | Worldwidegolf.com | Budgetgolf.com | Globalgolf.com | Getclubs.com