About the Role
OverviewReporting to the Sales and Service Manager, a Customer Service Associate engages customers in the Cashier Area and Club Desk, ensuring excellent service throughout the checkout process. The role involves processing returns, exchanges, gift cards, promotions, and maintaining a clean, organized front‑end area while handling payments securely and offering product information.
Key ResponsibilitiesEngage every customer and provide world‑class service by leveraging PGATSS Service behaviors.Greet and engage customers throughout the Front‑End areas (Cashier Area, Club Desk).Execute all Front‑End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.Assist in maintaining premier stock and visual presentation of merchandise to drive sales and customer experience.Ensure all Front‑End equipment and supplies are maintained and operational.Demonstrate a culture of ethical conduct, safety, and compliance across all departments.Maintain a clean, professional presentation of the Front‑End area at all times.Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with Standard Operating Procedures (SOP).Answer basic product questions, provide store information, and direct customers to specific store areas or team members when needed.Stay up to date on upcoming merchandising promotions and marketing events, and promote them to customers.Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities.Qualifications and SkillsHigh school diploma or equivalent.Excellent listening, interpersonal, verbal, and written communication skills.Basic computer skills and working knowledge of Microsoft Office Suite.Ability to organize multiple priorities to meet deadlines and objectives.Retail sales, customer service or similar experience preferred.Strong self‑accountability and proactive drive for results.Working Conditions and Physical DemandsMust stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30‑lb box overhead. Must maintain flexible availability, including nights, weekends, and holidays.
Business AcumenAbility to learn business acumen quickly with appropriate training.
Equal‑Employment OpportunityPGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful; it violates our policies and is not who we are.
Other DutiesThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.