Outdoor Pursuits Manager

## About the position

This role will be located at one of Discovery Land Company’s locations: Makena Golf & Beach Club, set on Maui, HI. Makena is seeking an Outdoor Pursuits Manager to join the Outdoor Pursuits Department. The Outdoor Pursuits Manager is responsible for managing the operation of the Outdoor Pursuits Department, coordinating and planning the OP program including all on land, water, racquets, and Kids Club programming. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

### What you will do day-to-day

You will manage the Outdoor Pursuits team and their responsibilities and implement and maintain the policies and procedures for Outdoor Pursuits which reflect the highest standard of operation and member service. You will develop a team and facilities that are fit for business purpose and that support the delivery of the members experience and property operations.

Part of the role is to instruct staff and third-party vendors to provide the utmost care for the safety and security of members, guests, and prospects when involved in water and sports related activities. You will hire Outdoor Pursuits staff members and conduct necessary training, maintain up to date inventory of department equipment as well as loss prevention efforts, and manage the Kids Camp Program.

- Manage the Outdoor pursuits team and their responsibilities.

- Implement and maintain the policies and procedures for Outdoor Pursuits which reflects the highest standard of operation and member service.

- Develop a team and facilities which are fit for business purpose and to support the delivery of the members experience and property operations.

- Instruct staff and third-party vendors to provide the utmost care for the safety and security of members, guests, and prospects when involved in water and sports related activities.

- Hire Outdoor Pursuits staff members and conduct necessary training.

- Maintain up to date inventory of department equipment as well as loss prevention efforts.

- Manage the Kids Camp Program.

- Training and Development of Outdoor pursuits staff.

- Management and implementation of marine and on land Standard Operating procedures and manage member, visitor and team compliance.

- Ensure the activities offered to the members are safe and follow SOP guidelines.

- Maintain knowledge of activities and instruct activities including, but not limited, E-foil, Tennis, Pickleball, Volleyball, Football, Baseball, Snorkeling, Archery, Paintball, Paddle boarding.

- Provide activity and recommendation reports on all the above as needed.

- Contribute to the delivery and development of guest experience standards. Look to ways to continuously enhance and improve.

- Run and attend staff daily briefings.

- Be part of the duty management schedule.

- Perform daily department administration tasks.

- Works with Contract Employees as needed to ensure operational efficiency and Club standards for service are fulfilled.

- Manage the Outdoor pursuits department budget.

### Experience, credentials, and physical requirements

Candidates must have a minimum three (3) years of experience in a 4-5 star resort setting or in the luxury related field and a minimum three (3) years’ experience of staff supervision is required. Full knowledge of all Outdoor Pursuits services/activities is expected. Required certifications and training include First aid/CPR qualified and Lifeguard and Ocean Safety training.

You must have knowledge of outdoor recreation and the marine environment and be capable and comfortable swimming in the ocean. Previous experience teaching/coaching outdoor watersports sports and previous experience in the guest service industry are also required.

Additional requirements include a positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members. You must be able to work flexible work hours/schedule including evenings, weekends, and holidays; long hours may be required due to business demands. Ability to work in a team environment and to stay calm and focused during the busiest of times is expected.

You must have the ability to read, write, speak, and understand English; additional languages preferred. The position has physical demands including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

### What we offer

Benefits include Competitive Pay, Medical, Dental, and Vision Benefits, 401k Contribution, Paid Time Off and 11 Paid Holidays, Employee Meals, Referral Incentives, and Recognition Programs, and professional development and upward mobility opportunities.

### About Makena and Discovery Land Company

Makena Golf & Beach Club is an island dreamscape spread across Maui's southern leeward coast that spans from turquoise sea to rolling mountaintops. Makena is a private, members-only community that honors Makena’s rich cultural heritage and takes to heart the responsibility to support its abundant nature and a sustainable future.

Makena offers its members an 18-hole golf course designed by Robert Trent Jones, Jr.; a private beach club with resort pools and cabanas; a world-class spa and fitness center; a kids club, tennis and pickleball courts; multiple indoor and outdoor dining venues; and Discovery’s signature Outdoor Pursuits program.

At Makena, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities, all while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. Discovery Land Company is a U.S.

- based real estate developer and operator of private residential club communities and resorts. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world.

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