About the Role
Club Location: Cowboys Golf Club - Grapevine, TX Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. Summary/Objective: The Golf Operations Manager assists the Assistant Golf Professional with activities relating to the management and operation of Cowboys Golf Club and provides friendly customer service and golfing expertise to members and guests each day. Essential Responsibilities: Ensure daily operations of the Golf Department are carried out in a professional and efficient manner. Maintain a professional appearance and a positive, upbeat attitude providing excellent customer service. Daily supervision of all outside service staff as well as assisting the Director of Golf and Assistant Golf Professional in daily tasks. Marketing and promotion of all Golf related events. Manages the daily opening and closing of golf operations checklist. Rotational management of the new 18-hole putting course amenity including daily check-in, cleanliness and organization. Performs Player Assistant/Quarterback roles as needed. Ensure a consistent and excellent player experience by being responsive, following up in a timely manner, and following through commitments. Facilitate day of tournament execution for outings and tournaments to ensure a great experience and the desire for those groups to return. Ensure the golf cart fleet is well maintained and cleaned daily per Cowboys Golf Club standard operating procedures. Assist in all outside operations and lead with a team mentality. Experience with computer use with proficiency in Microsoft Office software. Self-motivated with a service and customer focused attitude. Assist with rental club procedures including weekly and monthly inventory. Positive and proactive supervisory, leadership, management, and coaching skills. Perform other daily tasks assigned by the Director of Golf and Assistant Golf Professional. Job Requirements: Associates degree or two years related experience and/ or training, or equivalent combination of education and experience. 1-2 years prior golf course operations experience preferred. Knowledge and understanding of typical golf course operations procedures. Ability to pay attention to details. Strong leadership skills. Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees. Value all staff members. Ability to manage multiple tasks in a fast-paced environment. Ability to work in a team environment. Lifting and carrying items that are sometimes greater than (50) pounds. Position Type/Expected Hours of Work: This position is expected to work on an average of a flexible 40-hour week and at times may need to work up to a 12-hour shift. Expect to work on weekends and holidays as needed. Work Environment: This position takes place in a professional office setting, a lifestyle shop, and outside on the golf course where they will be exposed to all weather conditions for extended periods of time and daily basis. Physical Demands: Ability to move to and from various points within facilities, as well as the outdoor environment. Continuous standing and walking for long periods of time. Ability to communicate clearly in routine conversations in person, via telephone or 2-way radio. Ability to produce information in written and verbal form. Sufficient stamina to tolerate hot, cold, humid, and rainy outdoor weather for several consecutive hours. Ability to operate all vehicles. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S. Team Member Lifestyle Perks! Medical, mental health, dental and vision insurance Paid time off Holiday pay Food & Beverage discounts throughout portfolio Golf & Tennis benefits Employee assistance program Career Growth Flexible Schedules Development Opportunities Perks may vary based on eligibility & location Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S. Arcis Golf has positioned itself as a dynamic leader in the industry by consistently providing unrivaled amenities to complement diverse playing experiences for members and guests. We continuously search for individuals who share our Passion for Service to join the teams at our many Clubs and Courses positioned throughout the country. Our growing and innovative organization offers competitive wages and benefit packages.