MEMBER EXPERIENCE DIRECTOR

Description: Landscapes Golf Management and Contentment Golf Club are seeking a dynamic and customer-focused Member Experience Director to lead our efforts in delivering exceptional service and fostering a welcoming environment for our members. This leadership role offers an exciting opportunity to shape the member journey, enhance engagement, and promote a vibrant club community. Contentment will be a unique blend of modern golf innovation and classic design philosophies inspired by CB MacDonald and Seth Raynor. Scheduled to open in the fall of 2025, the course will harmonize with the natural landscape, showcasing the dramatic terrain and breathtaking views of the Blue Ridge Mountains, creating a golfing experience that’s both timeless and contemporary. Discover more about this exclusive club and exceptional property at www.contentmentgolf.com Our Values Bring Us Together; Our Expertise Sets Us Apart. We at LGM believe these values are instrumental to our daily operations. LGM Values: Do the Right Thing, Take Care of Each Other, Find a Way, Lead, Be the Best To learn more about Landscapes Golf Management visit www.landscapesgolf.com JOB SUMMARY Supports and engages members. Acts as a club ambassador fostering all the member relations, curating and enhancing the membership experience. ESSENTIAL JOB FUNCTIONS The essential job functions include, but are not limited to the following: Acts as the highly visible primary point of contact for the members and guests. Takes and responds to calls during and after club hours, weekends and holidays. Champions the system/processes to build committed and connected relationships with members and guests. Engages members and guests on a regular basis via daily events, gatherings, celebrations, and experiences. Thinks outside the box to develop member programing and engagement consistent with the image and vision of the club. Greets and aids members and guests in a friendly and professional manner to provide a positive impression of the club. Personally meets with each club member to instill confidence that the club is operating in the best interest of the membership. Shares in the long-term strategic vision of the club and contributes to its overall growth from a tactical perspective in the day-to-day operations. Participates in strategic long-term planning to yield innovation and efficiency at the club. Acts as a liaison between club management and members. Listens to member problems, suggestions, recommendations and complaints and reports them to management with proactive recommendations. Efficiently respond to all member requests and inquires in accordance with Company standards, policies and rules; uses ideas, feedback and suggestions to continuously improve the services provided to members. Creates and sends professional and attractive weekly emails to the membership with information regarding upcoming events, informative letters, and other information as directed by the Membership Director or General Manager. Maintains accurate and up-to-date record of event bookings on appropriate tracking system; assists with booking member stays and events and provides information about all such bookings to the department head in a timely manner. Gives facility tours to prospective members and to prospective food and beverage or golf event hosts when the appropriate department head or General Manager is not available. Maintains Members’ section of the club’s website with professional and fresh news, photos and events; adds specials and other content to the website. Creates and sends department e-blasts or posts with content provided by department heads; works with the General Manager to develop content and create email blasts consistent with the direction and desired image of the club and sends such email blasts to the public and membership. Promotes upcoming member events based on content consistent with the marketing plan and image of the club. Must maintain the confidentiality of Company, club, member and guest information. Demonstrates a commitment to the work and success of the club and the Company by being service- and solution-oriented, having positive interactions with all club staff and members/guests, and meeting established quality, service and safety expectations. Regular and punctual attendance on site for all scheduled shifts is required. Requirements: KNOWLEDGE, SKILLS AND ABILITIES Excellent interpersonal skills and ability to deliver exceptional member and guest service. Basic knowledge of and ability to use social media platforms such as Facebook, Twitter, Instagram and more. Fun, positive, outgoing, and charismatic personality; self-motivated and takes initiative. Ability to develop creative and fresh content thinking outside of the box. Proficiency in using a variety of computer software applications, including Word, Excel, PowerPoint and Photoshop. Excellent grammar and written communication skills. Skilled at planning and organization, with an ability to manage multiple tasks or projects. Demonstrates accuracy and thoroughness. EDUCATION AND EXPERIENCE A bachelor’s degree in hospitality, marketing or related field. Two years previous experience in hospitality, administration and/or marketing. May substitute three years’ experience and/or training for education or have the equivalent combination of education and experience. PHYSICAL REQUIREMENTS Seeing and hearing: read documents, computer screen, answer phones, communicate in person 50-100% Standing and walking. 50-100% Climbing, stooping, squatting and kneeling. 0-24% Dexterity: utilizing phone, typing, and writing 50-75% Lift in excess of 10 pounds 0-24% Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description may be changed or updated at any time without notice.