Member Service Coordinator

Member Services Coordinator Midlothian Country Club – Midlothian, IL Pay range is $15-$20, to commensurate with experience. 25-35 hours/week Midlothian Country Club is a full-service, private club featuring an 18-hole championship golf course, modern dining room, banquet facilities, indoor/outdoor bars, a pool complex, and a newly renovated clubhouse. Founded in 1898, MCC proudly holds the distinction of being the first private country club established on the South Side of Chicago. We’ve built a strong reputation for delivering exceptional member and guest experiences—founded on tradition, service, and a vibrant community spirit. We are currently seeking a personable and detail-oriented Member Services Coordinator to join our team. This position is perfect for someone with excellent phone etiquette, computer skills, and a warm, professional demeanor. If you enjoy helping people, thrive in a team environment, and want to grow in a premier hospitality setting, we’d love to meet you! Position Summary As the first point of contact for members and guests, you will be responsible for providing accurate, friendly, and efficient service. You’ll share information about club amenities and events, assist with reservations, and support day-to-day communication and administrative needs. Key Responsibilities • Warmly greet and assist members and guests in person and over the phone • Manage dining and event reservations, including online platforms • Update and print menus, buffet cards, etc for the Food & Beverage team • Upload menus and event information to the club website • Respond promptly to voicemails and emails • Stay informed on club events, operating hours, menus, and general FAQs • Maintain a polished, professional front desk appearance and attitude • Collaborate with staff across departments to ensure seamless member service • Provide directions to various areas of the club • Ensure a clean and welcoming entrance for members and their guests Qualifications • 3+ years of Member Services Coordinator, reception and hospitality-related experience required • Previous experience in a private club or high-end restaurant preferred • Excellent communication skills (written and verbal) • Strong computer and phone skills; knowledge of Microsoft Office (Word, Excel, Outlook) • Friendly, outgoing, and professional in demeanor and appearance • Must be comfortable multitasking in a busy, service-driven environment • Ability to work evenings, weekends, and holidays as needed • Reliable transportation to Midlothian, IL 60445 Schedule & Availability • Part-time: 25-35 hours/week depending on month/season • Shifts may include: Day or evening shifts • Weekends and holidays • Tuesday through Sunday availability Why Join Midlothian Country Club? • Be part of a prestigious, historic club community • Work in a beautifully renovated, member-focused environment • Gain valuable experience in luxury hospitality and customer service • Flexible scheduling with seasonal downtime in January • Work with a fun team of employees • Great opportunity to gain professional experience Apply Today! If you're friendly, organized, and love delivering outstanding service, we invite you to join our team at Midlothian Country Club. Job Types: Full-time, Part-time Pay: $15.00 - $20.00 per hour Benefits: • Professional development assistance Experience: • Member Services : 3 years (Required) • Hospitality: 2 years (Required) Work Location: In person