Dining Room Manager

Description Entrada at Snow Canyon Country Club is excited to announce the exceptional career opportunity of Dining Room Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. Our Dining Room Manager will focus primarily on the member/guest experience while ensuring that the goals of the food & beverage department and operations of the Club are being met through active, visible leadership, staff development and attention to details. Welcome to Entrada at Snow Canyon Country Club, an exclusive, members-only full-service private club in beautiful St. George, Utah, where only the best food, finest cocktails and superior service is delivered among an amazing championship golf course, a resort-inspired pool, and state of the art fitness center. Joining our team not only provides you with unparalleled career opportunities, but it is also the place where you will connect and be surrounded by other talented hospitality professionals like yourself, working together to create memorable experiences for our members and their guests. The atmosphere is refined, the music is lively, and the comradery is personal – there’s nowhere else you’d rather be. General Purpose: Develops, implements and maintains quality standards for restaurant facilities, including supervision and direction of service staff. Ensures excellent customer service standards are maintained. Essential Duties: • Organizes and conducts pre-shift meetings to review specials, menu changes, house counts, etc. • Assures that all Entrada food & beverage team members approach every encounter with members and guests in a friendly, service-oriented, hospitable manner. Creates an atmosphere that is welcoming, friendly and warm. • Represents the facility with superior hospitality skills, a professionally engaging personality, a positive outlook, enthusiasm, and respected leadership qualities. • Effectively collaborates with the Executive Chef and Food & Beverage Manager on all food and beverage operations. Fosters a culture that consistently creates opportunities to exceed Member expectations through outstanding food & beverage experiences. • Acts as a liaison between wait staff and the kitchen staff to ensure timely and appropriate communications. • Circulates throughout the restaurant facilities and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. • Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses. Review reservations, create floor plan, assign sections to servers, arrange tables for reservations. • Oversees daily restaurant activities to include: serving tables, bussing tables, seating guests, take out. • Effectively and efficiently schedules servers, hosts, bartenders, etc. • Ensures that the restaurant and restaurant facilities are kept clean, well stocked and organized. Checks the maintenance of all equipment in the restaurant and appropriately schedules needed maintenance and repair. • Plans and conducts a daily pre-shift meeting. Assigns and checks daily server side-work. Assures all side work is completed, including all cleaning of equipment and storage areas • Assists with training FOH staff and reinforcing Entrada F&B service standards. • Regularly interacts with Members and Guests. Visits tables, practices attentive listening and utilizes thoughtful problem-solving skills to resolve member and staff issues. Greets guests at tables to ensure complete customer satisfaction and attention to member and guest needs. • Supports multiple dining venues as assigned and assists with service coverage based on business needs. • Participates in interviewing, hiring, training, assigning, and directing work, evaluating performance, addressing concerns and resolving issues. • Manages department members that may include, but not limited to: Food and Beverage Supervisors, Hosts, Servers, Food Runners, Bartenders. • Ensures that effective orientation and training are provided each new associate. Assists in the development of ongoing training programs and tests for comprehension. • Assists Food & Beverage Manager in performing and maintaining food and beverage inventory. • Regular and reliable attendance. • Incorporates safe work practices in job performance. Education/Experience: Associate’s degree (AA); or six months to one year related experience and/or training; or equivalent combination of education and experience. Physical Demands: Frequently stands, walks, talks and hears. Regularly uses hands, reaches with hands and arms. Occasionally sits, climbs, balances, stoops, kneels, crawls, crouches, taste or smells. Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds. Environment/Noise: Occasionally works in extreme heat, wet or humid conditions (non-weather). Occasionally works in outdoor weather conditions. Noise level is moderate. Certificates/Licenses: Certified Food Manager (Food & Alcohol) or TIPS equivalent. Job Knowledge, Skill, and Ability Preferences: Job Knowledge, Skill, and Ability Preferences: • Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English) • Must meet state age requirements for handling alcoholic beverages • Working knowledge of wine, spirits and regional cuisines • Demonstrates Leadership ability including skills to communicate and express ideas and directives clearly to associates • Strong problem analysis and problem resolution skills • Strong multi-tasking, organizational and time management skills to ensure a quick and effective response to client needs • High level of active listening skills and strong service skills including the ability to resolve issues/complaints with tact and diplomacy • Strong written and verbal communication skills • Strong leadership and people management skills • Professional and courteous demeanor • Ability to create high performance teams and to be a strong team player • Demonstrate a strong commitment to company values • Proficiency in Microsoft products such as Word, Excel, PowerPoint and Microsoft Outlook • Ability to maintain effective financial accountability to the company and to the ownership • Complete and comprehensive understanding of the physical infrastructure, food and beverage controls and financial back-office systems of a hospitality/food service environment • Working knowledge of food and beverage service equipment and current trends • Exceptional personal hygiene and positive representation of the organization to Troon employees, members, guests, clients and vendors • Sense of humor welcome This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time