Sales & Operations Manager

Club Sales & Operations Manager

Gowanus Golf Club — Brooklyn, NY

Gowanus Golf Club is a private, members-only indoor golf club with multiple locations across Brooklyn. We operate 24/7 with a largely self-service model, combining premium golf simulator facilities with a strong member community.

We’re looking for an organized, personable and proactive Club Sales & Operations Manager to own membership sales, CRM management and the member experience, while overseeing our facilities manager and day-to-day club operations.

The primary focus is turning inquiries into memberships through responsive communication, consistent follow-up and professional tours. You’ll manage the membership pipeline from initial inquiry through onboarding, build relationships with existing members and ensure operational issues are handled by the appropriate team.

Responsibilities

Membership Sales & CRM Management

Own the membership sales process and keep every prospective member moving toward a clear next step.

Manage incoming membership applications, emails and other sales inquiries.Qualify prospective members based on their interests, expected usage, preferred location and membership needs.Explain membership options, pricing, availability and club policies.Schedule and conduct tours, coordinating with other team members when appropriate.Follow up consistently after inquiries and tours, answer questions and guide prospective members through joining.Maintain accurate CRM records, including lead status, communication history, tour outcomes and follow-up tasks.Manage waitlists and reconnect with interested prospects when suitable memberships become available.Ensure every active prospect has an assigned next step and follow-up date.Work toward agreed membership growth, conversion and retention targets.Identify opportunities for referrals, local partnerships and additional membership sales.Provide ownership with a concise weekly update on the sales pipeline, new memberships, cancellations and progress against targets.Member Experience, Onboarding & Retention

Own the member relationship from signup onward and ensure members receive timely, helpful support.

Coordinate onboarding and ensure new members receive their welcome instructions and access setup.Introduce members to the booking app, facility access and simulator systems.Manage routine membership questions, account requests and member communications.Coordinate with the facilities manager when member issues require technical or in-person support.Follow through until issues are resolved and keep members informed.Gather feedback, identify recurring concerns and recommend improvements.Follow up on cancellation requests to understand the reason and explore appropriate solutions.Maintain a welcoming, professional and consistent experience across all locations.Facilities Manager Oversight & Operational Accountability

Manage the facilities manager’s priorities and ensure each location remains clean, stocked, maintained and operational.

Set and monitor recurring walkthrough schedules, checklists and maintenance tasks.Ensure each location receives at least one documented facility inspection per week.Oversee restocking, cleaning standards, equipment inspections, simulator calibration and routine computer updates.Review facility reports and confirm outstanding issues are addressed.Coordinate cleaning, maintenance and specialist vendors as needed.Establish clear responsibility for troubleshooting simulator, projector, computer, Wi-Fi and access-control issues.Ensure urgent issues receive a timely response and in-person attention when required.Verify repairs are completed and affected members receive appropriate follow-up.Manage routine supply purchases and repairs within agreed budgets and approval limits.Escalate major technical, safety or spending decisions to ownership with a recommended course of action.The facilities manager handles routine facility visits, maintenance and technical troubleshooting.

This role is accountable for assigning priorities, coordinating coverage and ensuring the work is completed. Occasional hands-on assistance may be needed.

Leagues, Events & Community

Coordinate programming that strengthens member relationships and supports retention.

Develop, promote and coordinate at least one member event each month.Organize leagues and tournaments with support from coaches and other team members.Oversee schedules, formats, registration and member communications.Assign event responsibilities and attend key events as needed.Track participation and feedback to improve future programming.Who We’re Looking For

Strong follow-through, organization and attention to detail.Confidence handling sales conversations and asking prospective members to join.Experience managing a CRM, sales pipeline or structured follow-up process.Friendly, clear and professional communication.Ability to manage another team member, delegate work and hold people accountable.Sound judgment when resolving member concerns and operational issues.Comfort learning club technology and coordinating technical support.Ability to work independently across multiple locations.Availability for scheduled tours, occasional evening and weekend events, and urgent operational coordination during agreed coverage periods.Golf knowledge is strongly preferred.

Experience in membership sales, hospitality, private clubs, fitness clubs, customer relationship management or multi-location operations is a plus.

What Success Looks Like

Prospective members receive consistent follow-up, membership targets are met, members feel supported and the clubs run smoothly without ownership managing daily tasks.

The CRM is accurate and current, inquiries have clear next steps, tours lead to well-informed new members, and onboarding is handled consistently. The facilities manager has clear priorities, operational issues are resolved promptly, and ownership receives useful reporting rather than having to chase updates.

Pay: $42,000.00 - $65,000.00 per year

Benefits:

Paid time offWork Location: Hybrid remote in Brooklyn, NY 11201