Banquet Supervisor

Hiwan Golf Club is seeking a dedicated individual to join our team as a leader in our Banquet/Events subset of our Food & Beverage Department. The Banquet Supervisor will report directly to the Food & Beverage Director and Catering Sales Manager. Summary: Supervises and coordinates activities of service staff engaged in providing outstanding service to Members & Guests for all catering-related events. Essential Duties and Responsibilities: • Duties and Responsibilities are as follows, including all other duties as assigned by the supervisor. • Reports to Food and Beverage Director and Catering Sales Manager. • Assist in ordering, costs, and inventory controls. • Assist in the marketing of ala carte and features at the club. • Attend the weekly BEO meeting to discuss events and set-ups. • Monitoring employee and member activities to ensure all food and beverage departmental regulations are being met and exceeded. • Investigate and document complaints/opportunities about food quality or service issues. • Follows up with service recovery by engaging with members. • Oversee set-up, service, and reset of all club functions. • Create teamwork and a functional working environment that is fun, safe, and productive. • Monitor safe and orderly storage of all equipment, glassware, silverware, and plate ware. • Keep staff productive during off-peak hours. • Cut staff to ensure staffing levels during slower periods. • Always follow proper protocol. • Employment is subject to all rules and conditions stated in Employee Handbook including the 90-day probationary period. • Duties are subject to change based on the direction of the Food and Beverage Department. • Opening/Closing all shifts. Supervisory Responsibilities: • Directly supervises 20+ employees in the Food and Beverage Department. • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. • Responsibilities include training employees; planning, assigning, and delegating work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications: • The ideal candidate will be able to use deductive reasoning and have a solution-based mentality. • Country Club Experience is preferred. • Six months to one-year related experience and/or training; or equivalent combination of education and experience. • Pleasant personality with excellent communication skills, service standards, and the ability to perform under pressure. • Must have experience reading and understanding Banquet Event Orders. • Attention to detail and knowledge of P.O.S. systems. Reasoning Ability: • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. TYPICAL WORKING CONDITIONS: Work is performed in an indoor AND outdoor setting. Some varied weather conditions are expected with exposure to heat/humidity, or cool/cold weather. Moderate noise level in the work environment. Varying schedule to include evenings, some holidays, weekends, and extended hours as business dictates. THE DESCRIPTION MAY NOT BE ALL-INCLUSIVE AND EMPLOYEES ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT. POSITION DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHENEVER DEEMED APPROPRIATE BY MANAGEMENT. About Hiwan Golf Club: Hiwan Golf Club is a private golf and country club located in Evergreen, Colorado, USA. Just twenty-five miles west of downtown Denver, off of Interstate Highway 70, you will find us in the foothills of the Rocky Mountains situated at an elevation of 7,665 feet (2,336 meters), which places us almost half a mile higher than Zermatt, Switzerland. Despite our lofty location, we offer our members challenging emerald green fairways each summer with stunning mountain vistas. Our prime golf season extends from April to October, although Hiwan members have played the course in every month of the year. Hiwan Golf Club was founded in 1962 and has a rich history of golf tradition. Most of the biggest names of golf have played this course, and we hosted the USGA Girls’ Junior in 1965 and the USGA Junior Amateur for boys in 1976. We founded the Colorado Open in 1964 and hosted the tournament until 1991. In 2011, we hosted the prestigious Junior America's Cup. In addition to our famed course, we offer an array of amenities including a family-friendly, resort-style pool, fitness center, library, 5 tennis courts, 3 pickleball courts, and a golf simulator. While tee times are not available for non-members except as the guest of a Hiwan member, we encourage you to support one of the many charitable golf events held on Mondays from May to October. Banquet and special-event catering services, however, are available to non-members.