General Manager/Head Professional

Overview This position is located at Naval Station, Great Lakes IL, Veterans Memorial Golf Course. Position oversees Golf Program and Food and Beverage operations. Works under the general supervision of the Morale, Welfare, and Recreation Business Activities Division Director and is responsible for supervising, planning, coordinating, and managing the day-to-day operation of a regulation 18-hole golf course, golf pro shop and driving range, restaurant/snack bar, and golf maintenance program. Experience Required Essential Responsibilities Works under the general supervision of the Morale, Welfare and Recreation Business Activities Division Director and is responsible for supervising, planning, coordinating and managing the day-to-day operation of a regulation 18 hole golf course, golf pro shop and driving range, restaurant/snack bar and golf maintenance program. MAJOR DUTIES AND RESPONSIBILITIES 30% Uses knowledge as a PGA Professional to direct and supervise golf operations including an 18 hole course, staff, pro shop, driving range, golf cart rental, specialized equipment and vehicles. Ensures operations are in compliance with Navy Accreditation Standards. Plans and provides hands on coordination for a wide variety of golf and social programs such as tournaments, contests, instruction, dinners, parties and holiday special events. The purpose is to promote participation to attract, engage and retain customers in order to foster a fiscally viable operation. Interacts with customers and assures outstanding customer service in all areas of the program. 15% Responsible for the proper maintenance and upkeep of approximately 125 acres of property, including 18 holes of golf, clubhouse, driving range and parking. Oversees a preventive maintenance program and implements corrective action for facilities, course, equipment, vehicles and carts. Works with the Golf Course Superintendent to plan, schedule and ensures all grounds maintenance and repair work is accomplished in a timely manner. 15% Oversees a food and beverage program including a restaurant, snack bar and mobile cart. Ensures compliance with Navy restaurant standards including quality, safety and sanitation. Coordinates with the MWR Catering Department for private parties and other F&B programming. Ensures pricing is competitive and food/beverages are portioned correctly and attractively presented while maintaining proper COGS%. Enforces proper alcohol serving and control practices. 15% Supervises all Golf Branch employees, to include the Golf Shop, Food & Beverage and golf maintenance department. Responsible for training, recruiting and scheduling staff. Work is reviewed for accuracy, timeliness and compliance with objectives and goals. Evaluates personnel performance, initiates appropriate personnel actions. Provides training and monitors compliance with active safety and hazardous material program. 15% Develops and executes budget criteria for the Golf Operations Division. Promotes effectiveness and efficiency within by analysis of financial data, reviews budgets and submits reports. Ensures financial integrity is maintained, applies cash and asset controls. Uses accreditation and budgetary guidelines to accomplish overall programmatic and fiscal goals and objectives. 10% Performs administrative duties and support through routine submissions, after actions and tracking of data. Submits marketing to fully promote programs and events. Advises supervisors of operations and important developments. May be required to perform duties of subordinate positions and/or other duties as assigned. Conditions of employment • Must pass all applicable records and background check. • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment. • Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (review required documents section for more information.) • Work requires walking, carrying, lifting items weighing up to 50 pounds, standing, stooping, bending and sometimes being in uncomfortable positions. Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate must possess: Minimum three years of specialized experience in the overall management of a golf course to include golf shop, grounds maintenance and food & beverage operation. Must possess or be actively pursuing a PGA Class A status. The incumbent must possess an extensive and detailed knowledge of golf pro shop principles and practices, to include inventory procedures and controls. Must possess a working knowledge in the principles of accounting, budget preparation, financial management and the ability to plan assignments and supervise subordinate staff. Needs to effectively communicate with others. Must be able to work independently and make sound decisions and judgments based upon facts. Must have extensive experience in a supervisory capacity and have leadership ability to be able to influence the actions of others in obtaining cooperation and assistance to meet the mission of the Golf Operation. Education This position does not have a positive education requirement.