About the Role
About the position
Los Altos Golf and Country Club is a private, Member-owned club that provides a quality, family-oriented environment for the recreation, relaxation, and social interaction of our members, their families and guests. The Special Events Manager is responsible for all day-to-day catering services as well as coordinating and assisting in the successful planning and execution of Club and private events. This role is the main operational contact for events from inquiry through completion, working closely with multiple departments to ensure smooth event flow, excellent member service, and accurate administrative support.
Responsibilities
Supervises Banquet and Catering Support Staff during eventsCoordinate logistics for Club and private events, including setup, service, and breakdown.Create and manage Banquet Event Orders (BEOs) and function sheets; attend BEO meetings and conduct walkthroughs to ensure proper setup.Assist members and clients to plan banquets, weddings, meetings, and other events, gathering all necessary details.Design room layouts and event diagrams; oversee décor, menus, entertainment, signage, and special requests.Support catering budgets, review reports, and assist staff during events to maintain service standards.Manage event reservations, confirmations, and calendar scheduling.Inspect final arrangements and oversee guest service as needed.Promote, advertise and market the Club’s social event facilities and capabilities to all Members and non-members as necessary.Maintain accurate event files, records, and documentation.Respond promptly (within 72 hours) to event inquiries via phone and emailProvide tours of Club facilities to Members and private clientsServe as primary point of contact for Members and guests on event daysAddress Member or guest feedback and communicate issues to management teams as necessaryAssist in private event sales support including tastings, upselling, and contract preparationRepresents Member’s needs and interests on applicable Club committees.Prepare and send accurate invoices; ensure contracts and payments are collectedAssist with billing and financial reporting for eventsDevelop and maintain standard operating procedures (SOPs) for event operationsAssist in developing and distributing reports and updates on upcoming eventsWork the Director of Events, Executive Chef, Clubhouse Manager, and other departments to ensure seamless event operations and act as liaison between the departments.Partner with the Executive Chef on pricing, menus, and catered event details; ensure banquet offerings reflect member interests.Meets with other department managers to plan food and beverage aspects of employee events.Requirements
Strong organizational skills, time management and attention to detailProven leadership abilitiesExcellent verbal, written, and interpersonal communication skillsAbility to work a flexible schedule including nights, weekends, and holidaysProficiency with event software (AllSeated, Reserve, Foretees, Beanworks) and Microsoft Office SuiteAbility to multitask and work under pressure while maintaining professionalismShow both initiative and independence in carrying out job responsibilities, while acting as a cooperative team memberReliable Critical Thinking SkillsAbility to stand for extended periods and perform physical tasks such as lifting and moving furniture2–4 years’ experience in full-cycle event planning and execution, preferably in a private club or hospitality settingBS in Event Management (or equivalent experience) or related fieldNice-to-haves
Bilingual a plus.Benefits
Medical, Dental, Vision, Life Insurance, and Long-Term Disability401k Retirement Savings PlanPaid Holidays, Paid Time Off (PTO)Paid Meal BreaksFree Meals (while on duty)Employee Golf on Mondays