Dining Room Supervisor

DINING ROOM SUPERVISOR Department: Service Reports To: Food & Beverage Director / Service Manager JOB SUMMARY The Dining Room Supervisor assists in the daily operation of Belle Meade Country Club's dining venues while serving as a visible leader on the floor. This position supports service staff, ensures Club standards are maintained, and helps deliver exceptional experiences to members and guests. Working closely with management, culinary staff, and Reservations, the Dining Room Supervisor plays a key role in service execution, staff accountability, and member satisfaction. ESSENTIAL FUNCTIONS & RESPONSIBILITIES Floor Leadership & Operations Serve as the primary point of contact for service staff during assigned shifts. Assist with opening and closing procedures. Monitor service throughout meal periods and provide real-time direction and support. Ensure dining rooms, service stations, and member areas remain clean, organized, and presentation-ready. Support communication between the dining room, kitchen, and Reservations team. Assist with monitoring supplies and inventory counts as assigned. Staff Supervision & Development Provide leadership and support to servers, bartenders, hosts, food runners, and support staff. Assist with onboarding and training new employees. Reinforce Club standards, service procedures, and hospitality expectations. Conduct pre-shift meetings as assigned. Monitor employee performance and communicate coaching opportunities to management. Ensure staff maintain proper appearance, professionalism, and uniform standards. Member Experience Greet members and guests and ensure attentive, personalized service. Anticipate member needs and proactively address service opportunities. Assist in resolving member concerns promptly and professionally. Follow up on service recovery situations to ensure satisfaction. Build positive relationships with members through consistent hospitality and engagement. Quality, Compliance & Communication Monitor food, beverage, and service standards for consistency and quality. Ensure side work and service responsibilities are completed accurately and efficiently. Promote adherence to health, safety, sanitation, and responsible alcohol service standards. Communicate effectively with management regarding staffing, service issues, inventory concerns, and member feedback. Maintain a calm, positive, and solution-oriented approach during busy service periods. QUALIFICATIONS Previous experience as a server, lead server, supervisor, or front-of-house leader preferred. Strong leadership, communication, and interpersonal skills. Strong organizational skills and attention to detail. Knowledge of food, beverage, wine, and hospitality standards preferred. Proficiency with POS systems and basic office software. Ability to remain professional in a fast-paced environment. Ability to work evenings, weekends, holidays, and special events as needed. SUCCESS FACTORS The ideal candidate is a hands-on leader who leads from the floor, supports their team, and consistently delivers exceptional member experiences. They demonstrate professionalism, accountability, initiative, and a commitment to creating a positive and collaborative work environment. WHY JOIN BELLE MEADE COUNTRY CLUB? At Belle Meade Country Club, we believe taking care of our team is the foundation of our success. We are proud to offer a comprehensive benefits package, meaningful employee programs, and a workplace culture where team members are supported, recognized, and encouraged to grow. Benefits & Perks Medical, Dental & Vision Insurance (Full-Time Employees) 401(k) Retirement Plan with 4% Employer Match Club-Paid Life Insurance Short & Long-Term Disability Coverage Paid Vacation & Sick Time Daily Employee Meals Golf Privileges on Mondays Employee Referral Program Employee Discount on Merchandise Emergency Assistance Fund Scholarship Fund Free Parking Member-Funded Christmas Gift Employee Recognition Programs Our Culture Beyond benefits, Belle Meade is committed to creating an engaging and supportive environment where employees can thrive. BMYou Series – Personal and professional development workshops FUN Committee – Employee appreciation events, celebrations, and team-building activities Opportunities to learn, grow, and build meaningful relationships across departments Join a team dedicated to hospitality, teamwork, and creating exceptional experiences for both members and employees. Pay: $26.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance Work Location: In person