Posted Thursday, July 30, 2026 at 4:00 AM
CULTURE
Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation.
If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.
SUMMARY
The primary purpose of this position is to be responsible for the efficient check-in/check-out of the guests in a positive, friendly manner.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) and a minimum of 6 months related experience; or an equivalent combination of education and experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Efficiently and accurately checks in/out guests through face to face verbal and written communications and computer.
Resolves guests’ complaints and problems in a positive, caring and friendly manner.
Maintains appropriate records accurately.
Have a thorough knowledge of package plans, special promotions; understand breakdown of packages; know what specific charges and taxes apply to what parts of the package.
Be knowledgeable of all reports.
Act as cashier for guests; obtain bank; count and verify contents and audit.
Be able to direct guests to all resort facilities (Golf courses, Condos, Manor Inn, Holly Inn, Carolina Hotel, Beach Club, etc)
Understand all aspects of the resume book (group dates, billing instructions, arrival times, group VIPs, etc.)
Understand posting of all charges.
Answer telephone using guest name and how to transfer calls to other departments.
Know hours of operation o