General Manager

<p><i><b><strong>Nestled within 2,400 breathtaking acres between the emerald waters of the Gulf of Mexico and the tranquil shores of Choctawhatchee Bay, Burnt Pine Golf Club is the crown jewel of Sandestin Golf &amp; Beach Resort. This award-worthy private club offers an elevated lifestyle experience defined by luxury service, championship golf, and an engaged membership community.</strong></b></i></p><p>We are seeking a visionary, hospitality-driven <b><strong>General Manager</strong></b> to lead Burnt Pine Country Club located at Sandestin Golf &amp; Beach Resort into its next chapter of excellence. This is more than a leadership role—it’s an opportunity to shape the member experience, inspire a high-performing team, and steward one of Northwest Florida’s premier private club environments.</p><p><b><strong>Position Summary</strong></b></p><p>The General Manager is responsible for the overall leadership, strategic direction, and operational excellence of Burnt Pine Golf Club. Serving as the ambassador of the Club’s brand and culture, this role ensures exceptional member satisfaction, strong financial performance, and a service-first environment.</p><p>The General Manager works closely with resort ownership and key stakeholders to drive long-term growth, elevate the member experience, and maintain the Club’s premier reputation.</p><p><b><strong>Key Responsibilities</strong></b></p><p><b><strong>Leadership &amp; Strategy</strong></b></p><ul><li>Provide dynamic leadership across all departments in alignment with the organizational structure.</li><li>Champion a culture of excellence, accountability, and member-focused service.</li><li>Develop and execute short- and long-term strategic plans to enhance operations and member engagement.</li><li>Lead business planning initiatives, including capital improvements and refurbishment projects.</li></ul><p><b><strong>Member Experience</strong></b></p><ul><li>Actively engage with members to foster relationships and elevate the club experience.</li><li>Ensure exceptional service delivery and oversee service recovery efforts when needed.</li><li>Promote membership growth and assist in membership sales initiatives as appropriate.</li></ul><p><b><strong>Financial &amp; Operational Excellence</strong></b></p><ul><li>Prepare, present, and achieve the annual Operating Budget, Capital Budget, and Marketing &amp; Sales Plan.</li><li>Drive revenue growth while maintaining strong cost controls and profitability.</li><li>Ensure compliance with all policies, procedures, SOPs, and service standards.</li><li>Identify opportunities for operational improvement and cost efficiencies.</li></ul><p><b><strong>Team Development</strong></b></p><ul><li>Lead, mentor, and hold department heads accountable for performance and results.</li><li>Build a high-performing leadership team aligned with the Club’s service culture.</li><li>Take ownership of guest and member feedback to ensure continuous improvement.</li></ul><p><b><strong>Qualifications</strong></b></p><p><b><strong>Education &amp; Experience</strong></b></p><ul><li>Bachelor’s degree in Hospitality, Business Administration, or related field preferred.</li><li>Minimum of 5 consecutive years of progressive leadership experience in private club, resort, or hospitality management.</li><li>Proven track record of financial management, team leadership, and operational excellence.</li><li>Stable and progressive work history required.</li></ul><p><b><strong>Core Competencies</strong></b></p><ul><li>Exceptional leadership and strategic thinking skills.</li><li>Strong financial acumen and budget management expertise.</li><li>Excellent verbal and written communication skills.</li><li>Advanced understanding of hospitality operations and service culture.</li><li>Proficiency in computer systems and operational software.</li><li>Provide an elevated level of customer service to our members and guests.</li><li>Ability to analyze complex challenges and implement effective solutions.</li></ul><p><b><strong>Physical Requirements</strong></b></p><ul><li>Primarily indoor work in a climate-controlled environment, with occasional outdoor presence across club facilities.</li><li>Frequent standing, walking, and sitting throughout the day.</li><li>Ability to bend, stoop, squat, stretch, and move efficiently between multiple operational areas.</li><li>Ability to lift up to 25–50 lbs. as needed.</li><li>Continuous verbal communication and active listening with members, guests, and team members.</li><li>Manual dexterity to operate standard office and operational equipment.</li></ul><p>EOE M/D/F/V</p>