Pro Shop Team Member -Westlake Country Club

About the position The Pro Shop Team Member is responsible for greeting and welcoming members and their guests. This position is the first point of contact between guests and the facility. Individuals are expected to maintain a pleasant and friendly demeanor with everyone. Responsibilities • Answering inquiries and providing excellent customer service • Proper use of courts and point of sale software • All opening and/or closing duties • Answer the phone promptly and politely, take reservations, direct calls to appropriate areas, deliver messages, etc. • Assist members regarding scheduling and facility policies • Assist tennis coordinator with daily tasks • Maintain organized displays and desk area • Maintain clean indoor and outdoor seating areas Requirements • Ability to work with a wide variety of ages from pre-school thru adult • Flexible work schedule (e.g. nights, weekends, holidays) • Excellent communication skills, both verbal and written • Ability to maintain focus in a high-volume, fast-paced environment • Must have excellent guest service skills • Must be detail-oriented and have outstanding organizational skills • Ability to multi-task and prioritize • Ability to remain calm and focused in difficult and stressful situations • Must be respectful and friendly to our athletes, guests, visitors, spectators, and fellow team members • Must work well with others • Must take personal initiative for the betterment of the team and facility • Commitment to the safety and wellbeing of others • Must be 18 years of age or older • Must be able to lift 40 pounds waist high • Will be required to stand for extended periods of time • Able to enter information on computers • Must comply with safety and health code standards • Facility has intermittent noise • Must wear proper uniform • Able to run/walk as needed Nice-to-haves • Golf experience • Customer service experience • Cash handling experience