Server Assistant

Server Assistant Job DescriptionReports To: Food & Beverage ManagerWork Schedule: Varies with Club operations; may include mornings, evenings, weekends, holidays, and events.FLSA Status: Hourly, Non-ExemptABOUT THE CLUBOswego Lake Country Club, founded in 1924, is a private, member-owned golf and country club located in the heart of Lake Oswego, Oregon. Oswego Lake is a neighborhood club whose members live in or near Lake Oswego.

Known for its welcoming and friendly atmosphere, Oswego Lake prides itself on its professional and courteous staff, a superbly conditioned golf course, excellent practice facilities, and a historic, recently updated clubhouse that serves as the hub for active dining and social activities.

Our goal is to be the best private club in the PNW; therefore, we seek individuals who are passionate about hospitality and committed to providing genuine service to our members and fellow employees.POSITION SUMMARYThe Server Assistant (SA) combines table maintenance with direct member service, food and beverage delivery, and approved order assistance.

Working alongside servers on the floor, the SA keeps tables and service stations ready and responds to member needs throughout the dining experience.The SA uses the Club's paging system to coordinate pickups and service requests with the kitchen, bar, and floor team.

The SA may assist with orders and POS tasks after training and authorization; the assigned server retains responsibility for the table's order accuracy, pacing, follow-up, and check.CORE VALUES AND DESIRED CHARACTERISTICS Genuine Hospitality: Creates a warm welcome and makes members and guests feel recognized and well cared for. Standards Matter: Takes pride in service, appearance, cleanliness, accuracy, and attention to detail.

Team First: Communicates clearly, supports coworkers, and helps wherever service needs attention. Member Focused: Learns member preferences and anticipates needs while respecting privacy and Club policies. Ownership and Accountability: Follows through on assigned tasks and communicates concerns before they affect service. Integrity and Trust: Uses sound judgment and handles member information, transactions, and Club resources honestly.

Organized and Dependable: Arrives prepared, keeps work areas ready, and responds promptly to changing priorities.

Positive and Professional: Remains calm, respectful, and receptive to feedback during busy service periods.Every employee at OLCC is expected to contribute positively to the member experience, support fellow team members, and uphold the Club's mission, values, and service standards.ESSENTIAL DUTIES AND RESPONSIBILITIESTable Maintenance and Dining Room Readiness Prepare and reset tables with clean linens, glassware, utensils, and settings according to Club standards.

Clear used dishes and unneeded settings discreetly; check with the server before removing items needed for the next course. Keep seating areas, service stations, and bussing areas clean and stocked; move soiled dishes safely to the dish room.

Communicate completed resets and table readiness to the server and host; respond immediately to spills and unsafe conditions.Member Service and Order Assistance Welcome members and guests, anticipate needs, and assist with water, coffee, soft drinks, condiments, utensils, and other table requests. Maintain working knowledge of menus, specials, table numbers, seat positions, and service sequence; seek confirmation on unfamiliar requests.

Take or enter food and beverage orders only when trained and authorized; coordinate with the assigned server to prevent missed or duplicate orders.

Relay order changes, dietary requests, and concerns promptly; support check or POS tasks only when authorized and defer adjustments to leadership.Food and Beverage Delivery and Paging Carry or monitor assigned paging equipment, respond promptly to ready-order pages and service requests, and report missed pages or equipment problems.

Coordinate pickup with Culinary or the Expeditor and bartenders; confirm the table, seat, items, and special instructions before delivery. Follow approved allergy procedures and obtain confirmation from Culinary when needed; never guess about ingredients or substitutions. Deliver items promptly and correctly, checking table readiness and course timing with the server; use safe tray and plate handling.

Communicate completed deliveries, member requests, unavailable items, and delays to the assigned server; arrange help when competing pages cannot be completed promptly.Teamwork and Shift Readiness Attend pre-shift meetings, understand assigned tables and partners, and coordinate priorities with servers and the shift leader.

Remain attentive on the floor between pages, checking table needs, refills, clearing, and station readiness; assist beyond assigned tables as needed. Complete assigned opening, closing, stocking, roll-ups, and side work; clean and return paging equipment through Club procedures.

Support member events, private events, and other outlets as assigned, follow the designated leader, and perform other related duties.Service and Workplace Safety Follow food handling, sanitation, glassware, and workplace safety procedures; report breakage, shortages, and equipment issues. Serve or deliver alcohol only when trained, permitted, and authorized; communicate alcohol service concerns to the server and shift leader.

Use safe lifting practices and appropriate equipment; help leave dining and service areas clean and ready for the next shift.QUALIFICATIONSExperience Previous bussing, food running, serving, hospitality, or customer service experience preferred.

Private club or upscale dining experience is a plus; willingness to learn both service support and direct service duties is essential.Skills and Attributes Friendly, professional communication and a strong sense of teamwork and urgency. Ability to recognize table needs, organize tasks, and respond to pages while maintaining attention to the dining room.

Attention to order details, table and seat positions, cleanliness, and safe food and beverage handling.

Ability to learn Club service standards, paging, and authorized POS tasks and accept direction and feedback.Education High school diploma or equivalent preferred; relevant hospitality experience may be considered in lieu of formal education.Permits and Training Maintain required Oregon food handling and alcohol service permits or certifications for assigned duties.

Complete role-specific training before order entry, check assistance, or alcohol service tasks are assigned.PHYSICAL DEMANDS AND WORK ENVIRONMENTEssential functions may be performed with or without reasonable accommodation. Stand, walk, bend, and reach for extended periods during dining and event service. Lift and carry up to 30 lbs., including trays, dishes, and service supplies; use assistance or appropriate equipment when needed.

Use stairs and move safely between dining rooms, kitchens, the dish room, service stations, patios, and event spaces. Work indoors and outdoors as assigned, with mornings, evenings, weekends, holidays, and events based on Club needs. Follow Club safety procedures, safe lifting practices, and food handling standards.