Job Title Provide welcoming first contact with each guest and ensure an enjoyable experience
Opens and closes the Golf Shop and performs all associated duties
Assist in merchandising of Golf Shop and ensure pro shop is stocked of merchandise in a presentable way
Provide information regarding the course, play time and other golf rules and cart conditions for the day
Coordinates with Carts Attendant to maintain a consistent level of cart availability and to ensure guests are following the rules
Communicates to Carts, Starter and Ranger about any changes to the tee sheet or any updates that need to be addressed on the course
Manage Cart Staff with range, carts responsibilities and staffing as needed
Ability to explain golf products and services and information about Stonebridge Golf Club to all guests
Work with Golf Professional/Management Staff in setup and execution of tournaments and outings
Report guest complaints promptly to management
Take cash, credit and debit cards for payments, issuing receipts as the customer prefers
Keep all working areas attractive, neat and clean and free of trash
Cleaning and maintenance of facilities
Assist other positions as needed to ensure complete guest satisfaction
Excellent customer service and communication skills
Excellent listening and comprehension skills required
Ability to deal with difficult people or situations in a positive and diplomatic manner
Must be safety conscious and knowledgeable about the game of golf
Ability to stand and walk for extended periods of time in a fast-paced environment
Ability to work flexible schedules, including weekends and holidays as needed
Attention to detail and ability to multi-task and work well under pressure
Ability to lift 25lbs and bend while performing work duties
Willingness to learn and follow instructions from management