Director of Golf Instruction

SummaryAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Physical Requirements:Flexible and long hours sometimes required.Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.DUTIES AND FUNCTIONS Essential:Team focused approach with all encounters with Members, Guests, and employees in a friendly, service-oriented mannerEnsure elevated Membership and Golf experiences commensurate with Team-Oriented CVR standardsMaintain regular attendance in compliance with CVR standards, as required by scheduling which will vary according to the needs of the resortCreate, develop, and facilitate player development programing for Members and Guests, including individual lessons, clinics, corporate group programming, golf schools, and club fitting/vendor daysProvide professional individual and group instruction for Club Members and Resort GuestsMaintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when workingComply at all times with CVR standards and regulations to encourage safe and efficient golf operationsMaintain a warm friendly demeanor at all timesRespond to all guest and member requests, problems, or complaints in an attentive, courteous and efficient manner.

Follow up to ensure satisfactionMaintain a professional working relationship and promote open lines of communication with managers, employees and other departmentsEnsure implementation of all CVR policies and house rulesTrain new employees, help to develop and implement training programs regarding Player Development ProgramsAuthorize and sign adjustments and refundsMaintain golf shop presence as needed during peak periods, Member and Resort events, and as otherwise directed by the Head ProfessionalEnsure correct and accurate cash handlingEnsure that employees are attentive, friendly, helpful and courteous to guests, managers and other employeesQualificationsEducation and Experience:

High School diploma or equivalent requiredAt least 6 years of progressive experience on a golf course or a related field preferredPGA Membership requiredPrevious supervisory experience requiredMust have valid driver's license for the applicable state