About the Role
This position will remain open until filled. Hours are flexible. Under general supervision, this position is responsible for prompt, efficient and friendly service of food and beverages to customers at the Thorncreek Golf Course.
ESSENTIAL FUNCTIONS (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.) Serves customers food and beverages either in the clubhouse, on the back patio, or from the beverage cart on the golf course. Interacts with and provides excellent customer service to customers and members of the golf course facilities
Works with all food and beverage staff to ensure the highest level of member and guest satisfaction. Acts in a professional and courteous manner at all times. Maintains and keeps all records concerning sales, cash tickets, member charges, etc.
Performs basic math skills. Itemizes bills correctly and efficiently secures payment. Responsible for the accounting of monies received.
Accounts for all receipts and makes deposits. Completes daily inventory of all products, both food and beverage. When on the beverage cart, loads and unloads the beverage cart daily.
Notifies the appropriate personnel when items need to be ordered. Notifies proper kitchen staff of items that need to be ordered, prepared or restocked. Keeps all condiments stocked and clean.
Provides timely food and beverage service to guests including, but not limited to, distributing menus, making menu recommendations, taking food and beverage orders, submitting orders to kitchen, preparing or mixing both non-alcoholic and alcoholic beverages, placing food and beverages on trays, adding garnishes or other appropriate ingredients, and delivering and serving orders. Prepares garnishes and other drink ingredients as needed. Has thorough knowledge of menu contents, daily specials, and basic preparation of each; has thorough knowledge of beverages and promotions.
Maintains cleanliness and sanitation of all service areas and assigned tables. Keeps all menus wiped down, free of spots, and clean. Keeps dining area clean.
Removes soiled dishes from tables. Washes glasses and bar equipment as needed. Assists in regular inspections of the service areas to ensure that all preventive maintenance, safety, sanitation, and all other standard operating policies and procedures are consistently achieved.
When scheduled as a server, keeps bar area stocked appropriately with beer, liquor, cups and lids, ice etc. When scheduled as a beverage cart attendant, keeps cart stocked appropriately with beer, liquor, cups, lids, ice, etc. Keeps beverage cart fueled, stocked and iced, and in clean and good working order.
Assures that all legal requirements are met pertaining to food and beverage service, cleanliness, and storage. Assists with special events or banquets, including setup. Observes and enforces all local, state and federal liquor laws.
Protects course and city from liability and image with regard to serving intoxicated persons. Drives a golf cart, beverage cart or other utility vehicle as necessary. May be required to work nights, weekends, holidays and/or overtime Performs other duties as assigned.
QUALIFICATIONS Education/Experience: Must be at least 18 years of age or older; 21 years of age or older preferred. Some knowledge of golf, customer service or food and beverage experience is preferred. Additional schooling or training in food service and preparation, or customer relations is highly desirable.
Equivalent combinations of education and experience may be considered. Knowledge, Skills and Abilities: Knowledge of the policies, procedures and goals of the city of Thornton and the department. Knowledge of Thorncreek Golf Course Rules and Regulations.
Knowledge of local, state and federal liquor laws. Knowledge of the game of golf and merchandise selling. Skill in dealing tactfully and effectively with the public.
Skill in the safe and lawful operation of required equipment. Skill in performing basic math. Ability to work well and communicate with the public and others.
Ability to provide excellent customer service to the public, customers and others. Ability to operate all equipment necessary to perform the functions of the position. Ability to handle money accurately, conscientiously, and honestly.
Ability to work in a fast-paced environment. Ability to understand and carry out written and verbal instructions. Ability to listen well and communicate effectively with various audiences.
Ability to deal with the public and resolve problems in a mature, effective, and responsible manner. Ability to work evenings, weekends, and holidays, or flexible schedules. Licensing/Certification Requirements: City of Thornton liquor training must be obtained at the first available opportunity.
May need the ability to travel to various locations in a timely manner as the job requires. Physical and Mental Requirements: While performing the duties of this job, the employee is required to lift, push, pull or carry up to 24 pounds, sit, stand, walk, walk on uneven or slippery surfaces, kneel, squat, stoop, bend, reach, turn, climb, crawl, listen, and use hands and fingers. The employee must demonstrate the ability to remain calm during routine and stressful conditions.
The employee is also required to work outdoors in all weather conditions. TESTING PROCEDURES Examinations may include but are not limited to application screening beyond minimum qualifications; written, oral, practical exercise or any combination thereof or other job related assessment deemed appropriate by Human Resources. Your application will be used as a screening tool.
Completeness and accuracy are important. Any false or untrue statements or material omissions in the application and related paperwork or during the selection process could disqualify you from consideration. As a condition of employment, the city of Thornton conducts background investigations for all positions which may also include a review of credit report and/or driving record.
A drug screen, physical, and/or psychological examination administered by a city-designated provider will be required for pre-determined positions. The City of Thornton is an equal opportunity employer.