Golf Operations Manager

Description Manage the daily operations of the Golf Operations Department including supervising full-time and part-time staff, managing department facility, rentals and reservations, special events, overseeing memberships, billing and the software used to manage department operations. Manges golf shop inventory and golf cart fleet. Representative List Of Essential Duties And Responsibilities The list is not intended to be all-inclusive nor exclusive but is intended to provide examples of typical duties performed. Supervises golf operations staff to include golf shop, outside services, starters and hosts, by assigning work, directing staff in their duties, monitoring progress of work, providing feedback and training at Ballantrae Golf Club regarding management of the facility.Creates, implements and enforces facility safety, daily operations, rules and regulations along with policies and procedures. Manages all membership accounts, billing, collections and solves any membership issues. Works with internal and external departments/organizations/customers concerning rental space, golf tournaments and event details to write agreements and collect payments.Coordinates facilities/outdoor space reservations and assesses, plans, and evaluates maintenance of the facility.Prepares and manages golf operation revenue and expense budgets including membership revenue accounts. Makes all purchases for golf operations department and clubhouse supplies.Responsible for cash handling procedures and the daily deposits for the department.Establishes and maintains contracts with service and equipment vendors.Assists the General Manager in conducting market research and develops short-term and long-term goals and objectives.May perform work duties and responsibilities of the General Manager in their absence. Communicates and holds customers accountable regarding hours of operation, rules and regulations.Purchases equipment, supplies and services from outside vendors. Manages and oversees building and facility operations such as repairs, janitorial maintenance, security and safety issues. Oversees repairs to facility and equipment. Assists with recruiting and hiring of staff for golf operations, grill and maintenance departments.Manages golf shop inventory and sales utilizing appropriate software.Manages golf operations golf cart fleet repairs and servicing along with golf cart fleet leases agreements.Establishes and maintains effective work relationships with others.Must be able to work weekends and holidays as well as day and night shifts. Competency: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Team Work - Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Leadership - Inspires respect and trust; Ethics - Works with integrity and ethically; Upholds organizational values; Organizational Support - Follows policies and procedures; Accountability - Takes responsibility for own actions; Professionalism - Treats others with respect and consideration regardless of their status or position; Quality - Looks for ways to improve and promote quality. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work days, evenings and weekends. Individual may be on call and fill in for other employees as needed and be on call and respond to alarm calls 7 days a week/24 hour a day. Education/Experience Bachelor's degree in applicable field plus three years of applicable experience; or seven years related experience and/or training in a management role or equivalent combination of education and experience. Certificates And Licenses Must obtain CMAA (Club Managers Association of American) certification within the first two years of employment and then maintain current status with that certification. Language Ability Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, the individual should be proficient in relevant technology and software applications required for the position. Experience with recreation and facility based software is preferred. Supplemental Information Supervisory Responsibilities Directly supervises a number of full-time and part-time employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to sit. The City of Pelham, Alabama, does not discriminate on the basis of race, sex (including pregnancy), color, age, national origin, disability, or any other protected status. We base our hiring decisions on a variety of factors, including skills and ability to perform the job, prior employment experience, employment references as to character and willingness to work, willingness to accept the offered salary and personal interviews. The City of Pelham, Alabama, is an equal-opportunity employer. Benefits have been made available to employees through the Civil Service Law and approval of the governing body. Benefits are administered through the Human Resources Department. Questions concerning these benefits may be directed to this department. Following are highlights of some of the benefits offered to City of Pelham employees. Medical Plans Health Insurance Benefits Overview FlyerGroup Health Benefits - Local Government Health Insurance Board/BCBSGroup Dental Benefits - Local Government Health Insurance Board/BCBSVision Insurance through HumanaAFLACFlexible Spending AccountFlexible Spending Account Enrollment Form Life Insurance And Disability Group Life Insurance - Provided by the City of Pelham for employeeAFLACSupplemental Benefits PlansVoluntary Term Life InsuranceAccidental Death and DismembermentLong Term Disability Retirement & Other Savings Retirement through the Retirement Systems of AlabamaDeferred CompensationCollege Counts 529Discounted Tuition through Faulkner University Holidays & Leave 2025 Paid HolidaysVacation/Annual LeaveYears of Service 1-12Full-Time Employee (Non-First Responder): 8 hours per monthPolice Patrol (12 Hour Shifts): 8.4 hours per monthFire Shift Personnel (24 Hour Shifts): 10.6 hours per monthYears of Service 12-25Full-Time Employee (Non-First Responder): 12 hours per monthPolice Patrol (12 Hour Shifts): 12.6 hours per monthFire Shift Personnel (24 Hour Shifts): 15.9 hours per monthYears of Service 25+Full-Time Employee (Non-First Responder): 16 hours per monthPolice Patrol (12 Hour Shifts): 16.8 hours per monthFire Shift Personnel (24 Hour Shifts): 21.2 hours per monthAnnual Carry Over TimeFull-Time Employees: 320 hoursPolice Patrol (12 Hour Shifts): 336 hours Fire Shift Personnel (24 Hour Shifts): 424 hoursSick LeaveAccrual is 8 hours per monthFamily Medical LeaveJury LeaveMilitary Leave Additional Benefits Employee Assistance ProgramEmployee discounts at Ballantrae Golf ClubEmployee discounts at Pelham Racquet ClubEmployee Membership at Pelham Recreation CenterSpanish Bi-Lingual stipend, must pass a proficiency test prior to receiving stipend. 01 Which statement below best describes the highest level of education you have completed? High school graduate, diploma or the equivalent (GED)Associate degreeBachelor's degreeMaster's degreeProfessional degreeDoctorate degree 02 How many years of related experience do you have? No experienceLess than 5 years of experienceMore than 5 years but less than 7 years of experienceMore than 7 years 03 Do you have a CMAA (Club Managers Association of America) license/certification? YesNo 04 If you do not have a Club Managers Association of America, will you be able to obtain it within the first two years of employment? YesNo Required Question