Lake Terrace Dining Room - Host/Hostess

Job Title: Host / Hostess Job Department: Lake Terrace Dining Room

Job Pay Range: $16.00 - $23.00 / hour (Inclusive of hourly pay rate + service charge)

Breakdown: Based on $14.00 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $2.00 - $9.00 per hour. Service charges fluctuate based on the time of year. This position always earns at least the current Colorado minimum wage $15.16 per hour.

Job Summary: As a Restaurant Host / Hostess, you will be the first and last point of contact for guests in fine-dining venues within Broadmoor property. This role requires exceptional poise, deep knowledge of food and service luxury standards, and the ability to anticipate high-end guest needs. Learn more about Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned:

Greet every arriving guest warmly, escort them to tables, and offer personalized, polite departures. Answer phones promptly. Coordinate bookings, cancellations, and special requests using property management Broadmoor software. Identify high-profile or VIP guests, communicating special notes and preferences to the management and culinary teams. Maintain accurate seating charts, balance station rotations for servers, and maximize the dining room’s seating potential. Ensure the host stand, entrance, menus, and wine lists are pristine, organized and fully stocked before service. Identify and assist in problem solving as it relates to providing exceptional guest experience. Guide and assist in the training of new staff. Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond). Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets. Execute additional duties and responsibilities as required.

Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

Minimum of a high school diploma or General Education Degree (GED) equivalent. Previous 1 to 3 years of experience in hospitality or restaurant is highly preferred; however, an equivalent combination of relevant education and professional background will be considered. Impeccable verbal and written communication skills with a polished, professional demeanor. Proficiency in reservation software, point-of-sale (POS) systems, and basic phone etiquette. Ability to utilize Microsoft Office tools for documentation and email communication. Ability to stand and move gracefully for long shift periods. A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration. Excellent negotiation, conflict resolution and ability to work in fast-paced environment. Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices. Flexible schedule, including weekends and holidays, as required by the calendar of events.

*Reasonable accommodation will be provided for individuals with disabilities.

*Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor? Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts. Please click here for a comprehensive list of benefits. Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation). This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.