Player Services Manager

POSITION PURPOSE: To ensure all Golf members and their guests receive the pinnacle service experience that reflects the Hallbrook Country Club standard of excellence, while maintaining a first-class golf facility and supporting the Golf Professional Staff and Player Service Attendants. DUTIES AND RESPONSIBILITIES: Work with the Golf Professional Staff to deliver a welcoming and rewarding golf experience to members and their guests Assist with various responsibilities before, during, and after Club golf events to ensure member needs are met Maximize member utilization and satisfaction by providing impeccable service to all members utilizing the Golf facilities Supervise, coach, and counsel Player Services staff in accordance with the Hallbrook Country Club employee manual and code of conduct Maintain close working relationships with Locker Room staff with a focus on member-guest experience; partner with appropriate staff on tournaments Proactively manage daily workflow to maximize productivity Assist with golf cart fleet management, including proper cleaning, charging, and maintenance practices Assist the Golf Professional Staff with on-course support as requested Study the tournament/event calendar to effectively communicate details with members and guests Retrieve golf bags from member/guest vehicles or storage; ensure all bags are properly tagged, cataloged, and stored in the correct location; load bags onto golf carts Ensure golf carts and windshields are clean, charged, and properly stocked with scorecards, pencils, tees, etc.; may be required to shuttle carts to different areas of the Club Perform practice facility duties as assigned, including daily range setup, ball retrieval and cleaning, and shotgun tournament preparations Maintain the Golf Cart staging area, including cleaning, sweeping, trash removal, and ensuring clean towels and fresh water/ice are available Ensure the Golf Cart wash area is consistently maintained and free of debris throughout the day Attend to each player and their golf equipment, including cleaning clubs and accurately replacing head covers before returning equipment to storage or the Bag Drop Monitor Player Service Attendants to ensure proper handling of equipment and goods to minimize breakage and loss Ensure labor standards align with business volume and remain within budget parameters Assist with monitoring Player Service Attendant timecards, correcting missed punches, and approving for payroll processing Establish and maintain effective working relationships with fellow team members Perform other duties as required KNOWLEDGE, SKILLS & OTHER ABILITIES: Private Club (Golf, Country Club, or similar) experience preferred 2+ years of experience in golf operations required 2+ years of prior management or leadership experience preferred Working knowledge of golf operations systems such as Clubessential, Golf Genius, and EZGO Pace Advanced understanding of hospitality and service standards Ability to read, write, and communicate effectively in English required CPR and AED certification preferred PHYSICAL & ENVIRONMENTAL DEMANDS: Ability to be on feet for up to 80% of the scheduled shift Ability to lift 30+ pounds and perform repetitive physical movements including standing, bending, stooping, twisting, and turning for extended periods Position requires working both indoors and outdoors throughout the year, with potential prolonged exposure to sunlight and varying weather conditions BENEFITS: Health, dental, and vision insurance (eligibility based on employment status and plan guidelines) Retirement plan with employer matching contribution Employee meals provided during shifts Complimentary or discounted golf course access for employees (subject to Club policies and availability) Additional employee perks and Club privileges as available This position frequently requires long working hours, including holidays and weekends, and may involve shifts exceeding 10 hours in a single day. By signing this document, the employee acknowledges and agrees to the scope of work outlined above.