Golf Operations Coordinator

POSITION SUMMARY The Golf Operations Coordinator provides administrative and operational support for the day-to-day operations of Broken Tee Golf Course, including the Championship Course (18 holes), Par 3 Course (9 holes), driving range and practice areas, Pro Shop, and clubhouse. This position focuses on coordinating operational tasks, supporting staff scheduling and training efforts, and supporting programs that enhance the guests’ experience. Responsibilities include oversight of inventory management and tracking, coordinating social media and marketing campaigns, overseeing league, club, and tournament logistics, maintaining website content, coordinating staff schedules and training efforts, and assisting supervisory staff during peak operational periods. The Golf Operations Coordinator works under the direction of the Golf Manager and supports the implementation of programs, events, and operational procedures. This position does not have direct supervisory responsibility but will assist with operational oversight during evenings or weekends when leadership staff is not present. REPORTING RELATIONSHIPS Reports to: Golf Manager Direct Reports: None DUTIES AND RESPONSIBILITIES The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary. Essential Duties & Responsibilities Operational Support Assist supervisory staff with the daily operational needs of the golf facility. Provide support to the Pro Shop and Outside Services operations during busy periods. Assist with implementing established operational procedures and service standards. Support facility opening and closing tasks as assigned. Provide limited operational coverage during evenings and weekends when scheduled. Training and Staff Support Coordinate onboarding processes for new hires, including scheduling training shifts. Plan the weekly schedules for all part-time and seasonal staff. Handle all questions and conflicts from staff regarding the schedule. Help maintain and update training materials and Standard Operating Procedures (SOP). Identify training and staffing gaps and communicate those needs to the Golf Manager. Inventory Coordination Monitor merchandise inventory levels in the Pro Shop. Oversee ordering, receiving, and organizing merchandise inventory. Maintain inventory tracking records and assist with periodic inventory counts. Maintain organized and appealing merchandise displays. Marketing and Communication Support Maintain the golf facility’s social media platforms. Develop and schedule marketing posts promoting programs, special events, and facility amenities. Update website information, including program information, event details, and accurate golf information. Create marketing materials and digital communications, following the City’s and Broken Tee’s branding guidelines and templates. League, Club, and Tournament Support Coordinate and prepare for leagues, tournaments, and club events. Maintain league schedules, registration information, and participant communications. Prepare materials such as scorecards, cart assignments, and event documentation. Provide logistical support during league and tournament play. Customer Service Provide excellent customer service to golfers and guests. Answer questions regarding leagues, events, facility amenities, and programs. Assist with resolving basic customer concerns and refer complex issues to supervisory staff. Administrative Support Maintain records related to leagues, tournaments, inventory, and marketing initiatives. Maintain operational documentation and data tracking. Support special projects and initiatives assigned by the Golf Manager PREPARATION AND TRAINING Education Associate’s degree in Recreation or Business Management, Sports Management, Marketing, or related field Work Experience Two (2) years of experience in golf operations, recreation, hospital