Events & Banquet Coordinator

Westmoreland Country Club, located in Export, PA, is pleased to announce an excellent career opportunity for an Events & Banquet Coordinator! We are seeking a driven individual who is eager to learn, contribute, and grow within a fastpaced hospitality-focused property organization. As part ofTroon, you’ll contribute to a global leader in golf and community management. Position Summary The Banquets & Events Coordinator is responsible for generating, planning, organizing, selling, coordinating, and executing all private and club-sponsored events. This position serves as the primary liaison between the member, host, or client and the Club from the initial inquiry through the completion of the event. The Coordinator is responsible for maximizing banquet revenue while delivering exceptional hospitality, flawless execution, and memorable experiences that reflect the standards of Westmoreland Country Club. Primary Responsibilities 1. Sales & Business Development Respond to all banquet and event inquiries within 24 hours.Conduct club tours for prospective clients.Develop banquet sales opportunities.Promote weddings, showers, golf outings, meetings, celebrations, memorial luncheons and social events.Maintain relationships with members for repeat business.Actively pursue new private event opportunities.Maintain an organized sales pipeline.Meet annual banquet revenue goals established by the General Manager.2. Event Planning Coordinate every detail including:Room layoutsTimelinesSeating arrangementsMenu selectionsBeverage packagesLinen selectionsDecorationsEntertainmentAudio/Visual needsVendor coordinationStaffing requirementsSpecial dietary requestsChildren's mealsSetup requirements3. Banquet Event Orders (BEOs) Responsible for preparing accurate:Banquet Event OrdersContractsEvent timelinesSetup diagramsBeverage requirementsStaffing requirementsRental equipmentSpecial requestsEnsure all BEOs are distributed to:Executive ChefFood & Beverage DirectorBanquet CaptainAccountingMaintenanceHousekeepingGolf Operations (when applicable)4. Menu Development Working with the Executive Chef:Develop banquet menus.Update pricing annually.Create seasonal offerings.Develop wedding packages.Build golf outing menus.Create holiday packages.Develop beverage packages.Create wine pairing dinners.Assist in pricing all menus for profitability.5. Event Execution The Coordinator is expected to be present during major events. Responsibilities include: Greeting hostsCoordinating vendorsSupervising setupWorking alongside banquet captainsManaging timelinesHandling last-minute changesSolving issues immediatelyEnsuring exceptional member satisfactionConducting post-event follow-up6. Financial Responsibilities Prepare event estimates.Collect deposits.Coordinate final payments.Verify event charges.Review invoices.Assist Accounting with billing.Track banquet revenue.Monitor event profitability.Recommend pricing adjustments.7. Member Relations Build lasting relationships.Follow up after events.Generate referrals.Handle complaints professionally.Create personalized experiences.Maintain excellent communication from booking through completion.8. Administrative Duties Maintain banquet calendar.Update event files.Prepare weekly event sheets.Attend manager meetings.Assist with club event planning.Produce banquet revenue reports.Maintain banquet contracts.Update banquet marketing materials.9. Collaboration Work closely with: General ManagerFood & Beverage DirectorExecutive ChefBanquet CaptainsMembership DirectorAccountingGolf OperationsMaintenanceHousekeepingPerformance ExpectationsPerformance will be evaluated on:Banquet revenue growthNumber of events bookedMember satisfactionEvent profitabilityAccuracy of BEOsCommunicationOrganizationEvent executionClient retentionReferral businessProfessionalismLeadership Expectations The Banquets & Events Coordinator is expected to: Represent the Club professionally.Maintain exceptional organizational skills.Be visible during events.Deliver outstanding hospitality.Communicate effectively with every department.Be proactive and solutions-oriented.Promote the Country Club brand through every event.Prior supervisory and management This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. About Troon Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more atwww.troon.com.