Marketing Coordinator

Responsible planning and execution of promotions and special events; coordination of contracts and riders for entertainment; coordination and execution audio visual needs for entertainment; media coordination and scheduling; social media planning and postings; scheduling and proofing email, mail and marketing materials; plan and participate in public relations activities; assist in purchasing of marketing supplies; tracking of expenses and budgets. Essential Functions: • Provide exceptional customer service to all internal and external customers. • Coordinates details of casino promotions and giveaways including obtaining prizes, setting up kiosk and Konami builds, writing rules, creating promotional displays and facilitating drawings. • Coordinates details of special events and concerts including reviewing contracts, obtaining and purchasing event/rider needs, setup ticket sales and offers through Showare, creating event timelines and distributing to all departments, and works the events to ensure smooth implementation from setup to tear down. • Creates engaging social media calendars and content used to promote company goals and initiatives. • Monitors and responds to reviews and online questions and comments. • Proofs website content and all forms of marketing and public relations content. • Schedules internal and external advertising using on property marketing technology, puts up posters and displays and monitors all on property advertising and messaging to ensure messaging is correct and current. • Collaborates with other departments to create social media content, videos and plan special events/concerts/promotions. • Represent the company with a professional demeanor on and off property. • Must be available to work days, nights, weekends and holidays as needed. • Attends all company required training. • Complies with Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines. • Must be able to obtain an Iowa Racing and Gaming Commission license and obtain proper certifications. • Meets company attendance requirements. • Assists various departments throughout the Resort as needed. • Resolves customer complaints and questions regarding promotions, events, direct mail, etc. • Research and document competitor promotions. • Track complimentary offerings issued for social, text and eclub giveaways. • Promote guests’ use of Resort Club cards by explaining club benefits and having cards made for players. • Assist with resolving player comments and/or complaints. • Maintain clear communication with department on status of pending projects. • Maintain confidentiality and discretion including but not limited to customer files and habits, company procedures, data or marketing profiles. • Represent RCGR at community events as needed. Required: • Must be a self-starter. • Must have phone skills, computer skills, proofing and writing skills. • Must provide exceptional customer service to all internal and external guests. • Marketing, Public Relations or Journalism Degree a plus. • Must be organized • Strong computer skills including working with spreadsheets. Proficient in Excel, Word, and knowledge of any Casino Management System a plus. • Ability to multi-task and have exceptional organizational skills to meet deadlines. • Excellent customer service skills. • Ability to maintain a positive attitude towards customers, co-workers and other department staff. • High attention to detail and accuracy. • High level organizational skills and ability to adapt quickly to changing priorities. • Ability to work a varying schedule to reflect business needs.