About the Role
Streamsong Golf Resort
The Retail Assistant is responsible for the daily management of the retail operation and works closely with the golf and caddy services operation. Responsibilities include but not limited to the tagging of merchandise, the displaying of merchandise, and the selling of merchandise to all guests of the resort. Responsible for the cleanliness of the golf shop while ensuring the merchandise displays are properly stocked and organized by communicating with the Visual Merchandise Coordinator, Retail Manager, and The Director of Retail. Other responsibilities include checking guests in for their tee times, facilitating any changes and communicating those changes to the golf and caddy services team via radio and/or phone call. Other duties include handling cash and credit transactions, handling gift card transactions, and interacting with guests and other associates within the resort. Be knowledgeable of all merchandise stocked in the golf shop. Sell merchandise and provide suggestions to guests as appropriate to meet their needs. Assist customers with special merchandise orders. Refer guests to the online store when necessary. Ensure that the golf shop is maintained per cleanliness and appearance standards. Maintain clean, presentable, and fully stocked merchandise displays.
Assist in packing and unpacking inventory, arranging, and displaying golf shop inventory. Assist with physical inventory at month end in accordance with inventory procedures.
Check guests in for Tee times and facilitate any changes that need to be made while communicating via radio/email/or phone call to the Golf and Caddy Services Operation.
Schedule tee times and handle customer inquiries and complaints in accordance with operating policies and procedures.
Learn Rental Club Procedures and comply with rental club policies; Become familiar with Yellow Dog Inventory Control System and Agylysis POS system
Send No Show email to Resort Services at the completion of every close shift.
Collect cash and maintain your personal cash bank. Issue receipts for all merchandise sales, greens fees, cart/pull cart rental fees, and club rental fees
Answer phones, maintain pleasant and professional telephone manner at all times. Assist guests with information regarding tournaments, special events, club activities, policies, etc.
Ensure efficient operation and coordination of golf shop, cart service, and other services as applicable.
Experience: One year experience in golf shop and/or customer service/retail sales environment preferred.
Demonstrated quality written, verbal, and interpersonal communication skills.
Read and write (English).
Ability to analyze and solve problems and efficiently handle multiple duties under pressure with minimal supervision.
Requires working knowledge of computers and related software programs, cash registers, and other technical equipment. Work flexible hours as required including any days, nights, weekends, or holidays.
From awe-inspiring golf courses and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports has managed golf course operations since 2012 and resort operations since 2021. KemperSports Management participates in E-Verify with the Department of Homeland Security.