Club Repair Associate

## About PGA TOUR Superstore At PGA TOUR Superstore, we're always looking for enthusiastic, self-motivated, and flexible individuals who share a passion for helping transform our business. As one of the fastest growing specialty retailers, we're dedicated to hiring selfless team players from different backgrounds to fuel the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates—driven by our vision to inspire people through golf and tennis. ## The Role Reporting to the Sales and Service Manager, you'll execute all Club Services operations, including re-gripping, re-shafting, loft and lie adjustments, and front-end operations like returns, exchanges, and promotions. You'll maintain a premier merchandise presentation to enhance sales and customer experience, ensuring all areas remain operational and well-kept. Your work will involve assessing and diagnosing club issues, providing clear communication about repair options, and documenting service orders accurately to support inventory management—all while fostering a culture of safety and ethical conduct. ## What You'll Do Your day-to-day will involve engaging with every customer you encounter and offering world-class service by leveraging PGA TOUR Superstore Service behaviors. You'll focus on building lasting relationships that keep customers coming back. You'll execute all Club Services such as re-gripping, re-shafting, and loft and lie measurements and adjustments. Front-end operations are equally important—you'll handle returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons. Keeping the Front - End and Services merchandise presence at a premier stock and visual level drives both sales and the customer experience, so you'll assist in maintaining that standard. Ensuring all Club Services and Front - End areas, equipment, and supplies are always maintained and operational is a core responsibility. You'll demonstrate a culture of ethical conduct, safety, and compliance across all departments and maintain the Club Services Desk and surrounding area in a clean, professional presentation at all times. When customers come in with club issues, you'll assess and diagnose problems with golf clubs—including shafts, grips, and heads—to determine necessary repairs. Clear communication is essential; you'll explain repair options, costs, and timelines to customers in an understandable way. Documentation matters too. You'll record repair orders, track work progress, and maintain accurate records of services performed for customer reference through the Golf & Tennis Services App. Staying informed about upcoming merchandising promotions and marketing events helps you maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links. You'll be a champion of the products and services offerings, informing, educating, and promoting them to customers. Finally, you'll provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for customers. ## Who You Are You have strong listening and interpersonal skills, with good verbal and written communication abilities. You're able to communicate cross-functionally. Basic computer skills with a working knowledge of Microsoft Office Suite are necessary. You can organize multiple priorities to meet deadlines and objectives. You'll need a High School Diploma or equivalent. We prefer candidates with 2+ years of experience in retail materials handling, club repair, or similar experience. Physically, you must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead. You need to maintain flexible availability, including nights, weekends, and holidays. You have the ability to quickly learn business acumen with appropriate training and demonstrate strong self-accountability and a proactive drive for results. ## The Opportunity With access to award-winning product knowledge training, you'll quickly build confidence and establish meaningful connections with everyone coming through our doors. Golf's greatest brands are represented in our stores, offering performance, style, and value—with both new and pre-owned clubs. Our Services Associates have the opportunity to repair and regrip clubs, helping customers head out to the courses with every advantage. You'll be part of a store featuring the very best in golf apparel for men, women, and juniors and an unmatched collection of footwear options. PGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status.