Golf Customer Service Associate Outside

Title Golf Customer Service Associate Outside Department Golf Status Seasonal Work Location Aldeen, Ingersoll, Sandy Hollow, and Sinnissippi Golf Courses Reports To Golf Course Head Professional/Manager Wage $15/hour Length of Season March-November (length of season can vary depending on weather/course conditions) Position Description Ensure that all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through the direct interaction with the customer and through the teamwork and cooperation with other staff members. ROCKFORD PARK DISTRICT VISION, MISSION AND LEADERSHIP BY VALUES Agency Vision To be the best urban parks and recreation system in North America, as measured by national standards and the citizens we serve. Agency Mission The Rockford Park District is in business to “help people enjoy life” by providing a quality park and recreation system. Vision & Planning System The District aligns itself and all its resources to achieve its purpose, vision, mission, and priorities. This successfully drives the strategic plan, operational plans, and performance goals. Policy Management & Operations System Every team member serves as an active contributor in the development of the team’s operational plan; develops job strategies and plans that support the team’s operational goals; identifies timetables for completion; plans daily work activities in an organized manner ensuring effective utilization of time and resources in the completion of job tasks. Leadership by Values System Leadership by Values can only be achieved if all team members believe in and live by these shared values: accountability, integrity, passion, agility, relationship oriented, results driven, service oriented, respectful, and innovative. While all team members share these essential values, our culture is enriched by and welcomes the diverse supporting values of its team members. Diversity, Equity, Inclusion and Belonging Statement The Rockford Park District is committed and accountable to being a place where everyone is invited and belongs, as demonstrated by being an inviting, equitable, and inclusive environment, respectful of all people, embracing diversity, creating accessibility and valuing all team members, partners and community members for their unique experiences and backgrounds. RELATIONSHIPS TO RESULTS CULTURE Definition Sustained by long-term, positive, exceptional relationships with stakeholders and team members as our hallmark of success. ONE TEAM, ONE GOAL COMMITMENT Definition To work together to achieve the mission, vision, and shared values of the Rockford Park District. Connectedness Departments are truly interconnected to support the mission and vision of the Rockford Park District. ESSENTIAL FUNCTIONS include the following. Other duties may be assigned Operational Excellence Ensure that all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through the direct interaction with the customer and through the teamwork and cooperation with other staff members. Greet patrons (by name whenever possible) before they acknowledge you. Welcoming patrons to the facility and thanking patrons when they leave. Clean and prepare golf carts for patron use. Wash and put away carts for charging and storage after use Keep range ball machine stocked with golf balls Clean practice facilities and range balls and prepare these areas for patron use throughout the course of operating hours. Provide information and instructions for patrons entering the golf course and administering the smooth, systematic and timely coordination of tee times. Provide customer service for patrons using the practice centre Maintain high standards of cleanliness and organization in work areas and throughout the facility. Assist with the operation of tournaments, golf outings, special events, and lesson programs as requested. Utilize the Rockford Park District's HRIS system for all HR and payroll-related requirements and to accurately clock in and out for all shifts. Other duties as assigned. Safety/Compliance Maintain a working knowledge of all general and departmental specific safety rules. Enforce safety rules and improve employee knowledge of the same by confronting and correcting unsafe behavior and conditions. Immediately report all accidents and unsafe conditions to the supervisor. Cooperate and assist in the investigation of accidents. Attend all required safety program and in-service education meetings. Implementation and enforcement of all safety measures, monitoring and reporting on weather conditions and any other hazardous situations that could affect patron or staff safety. Utilize the Rockford Park District's HRIS system for all HR and payroll-related requirements and to accurately clock in and out for all shifts. Other duties as assigned. Education/Experience High School Diploma or GED Equivalent. Some customer service experience preferred. Critical Skills, Knowledge, and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Minimum 16 years of age Valid driver’s license Ability to maintain an outgoing, positive, and friendly attitude Ability to adjust to changes in job tasks on a moment’s notice Must have excellent customer service skills Experience with meeting and working with people Must be a team player Basic knowledge of golf course operations Basic knowledge of golf playing rules and regulations Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Light to Medium work: Exerting in excess of 30 pounds of force occasionally Exerting in excess of 15 pounds of force frequently Exerting in excess of 5 pounds of force constantly to move objects. Must be able to perform moderately physically intensive tasks, potentially including any combination of the following: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, lifting, grasping, feeling, talking, repetitive motions, substantial movements (motions) of the wrists, hands, and/or fingers. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: This position is primarily stationed outdoors; regular exposure to dirt, noise, and temperature and weather extremes. Ability to work under stressful conditions, and problem solve. Potential exposure to hazardous materials. Ensure that all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through the direct interaction with the customer and through the teamwork and cooperation with other staff members.