General Manager

Hempstead Golf & Country Club General Manager (GM) Board-Approved Position Profile Opportunity Overview Hempstead Golf & Country Club seeks an accomplished, visionary, and member-focused executive to serve as its next General Manager (GM). Reporting directly to the Board of Directors through the Club President, the GM will serve as the Club's senior operating executive and strategic leader, partnering with the Board to ensure the long-term success, financial strength, and cultural vitality of one of the region's premier private clubs. The successful candidate will lead all aspects of Club operations while preserving the traditions, values, and member experience that define Hempstead Golf & Country Club. This role is designed to provide strong executive leadership, organizational stability, and operational excellence while creating an environment that attracts, develops, and retains top talent. The Club has recently initiated a Long Range Master Plan for both the facilities and the golf course and is seeking a leader who can thoughtfully guide the organization through its next chapter of growth and modernization while maintaining a deep respect for its heritage and membership. The Board believes the structure of this role should be guided by what best positions the Club for long-term success, effective governance, and organizational continuity. Position Purpose The GM is responsible for leading all Club operations, managing financial performance, enhancing the member experience, developing staff, and executing the strategic vision established by the Board of Directors. The GM serves as: · Leader of Club Operations and Guardian of Financial Performance · Strategic Partner to the Board and Leader of Organizational Culture · Steward of the Member Experience · Champion of Staff Development and Succession Planning Key Responsibilities Strategic Leadership & Governance · Serve as the principal advisor to the Board of Directors on all operational matters. · Collaborate with the Board to develop and execute a multi-year strategic plan. · Translate Board priorities into actionable organizational objectives. · In conjunction with the Master Planning process, provide proactive recommendations regarding facilities, operations, membership, capital investment, and long-term sustainability. · Ensure the Club remains aligned with industry best practices and emerging trends in private club management. Member Experience Excellence · Foster a culture of exceptional hospitality and service throughout the organization. · Maintain a highly visible and engaged presence within the Club. · Develop authentic relationships with members and their families. · Anticipate member needs and continuously enhance programs, services, and amenities. · Ensure member feedback is actively solicited, reviewed, and incorporated into Club operations. Operational Leadership Oversee all departments and operational areas, including: · Golf Operations, Course and Grounds · Food & Beverage, Events and Social Programming · Clubhouse Operations · Racquet and Recreational Programs · Facilities Maintenance · Membership Services · Administration and Human Resources · Finance and Accounting The GM will ensure all departments operate cohesively, efficiently, and in alignment with the Club's strategic objectives. Financial Stewardship · Lead annual budget development and long-range financial planning. · Maintain strong financial controls and governance practices. · Monitor operating performance and implement corrective action when needed. · Develop capital improvement plans and investment recommendations. · Provide transparent and timely financial reporting to the Board. Key Financial Expectations · Achieve annual operating budget objectives. · Preserve and enhance Club assets. · Improve operational efficiency while maintaining service excellence. · Support thoughtful capital investment planning. Organizational Leadership & Talent Development · Recruit, develop, and retain exceptional leadership talent. · Build an accountable, collaborative, and high-performing culture. · Establish clear performance expectations and development plans. · Lead succession planning for key positions. · Promote open communication and organizational transparency. The GM will be expected to lead with integrity, humility, professionalism, and emotional intelligence. Facilities & Capital Projects · Oversee Long Range Master Plan on facility and infrastructure. · Lead major capital projects from planning through implementation. · Ensure facilities reflect the quality and standards expected by the membership. · Manage external architects, contractors, consultants, and vendors when required. Candidate Profile The ideal candidate will possess: Leadership · Proven ability to lead complex organizations. · Strong executive presence and credibility. · Exceptional judgment and decision-making skills. · Demonstrated success leading through organizational change. Relationship Management · Ability to build trust with members, staff, and Board leadership. · Exceptional communication and listening skills. · Collaborative leadership style. · Political savvy and stakeholder management experience. Business Acumen · Strong financial and operational management capabilities. · Experience managing substantial budgets and capital projects. · Strategic planning expertise. · Data-driven decision-making skills. Culture & Values The successful candidate will demonstrate: · Integrity · Transparency · Accountability · Member-first mentality · Respect for tradition while embracing innovation · Commitment to staff development Preferred Qualifications · Bachelor's degree required. · Advanced degree preferred. · Certified Club Manager (CCM) designation strongly preferred. · Ten or more years of senior leadership experience in: o Private clubs o Hospitality organizations o Golf resorts o Luxury service environments o Member-based organizations · Demonstrated success working directly with Boards of Directors. · Significant experience leading multi-department operations. Reporting Relationships Reports To Board of Directors through the Club President Team Leader and Coordinator of following areas: · Director of Golf · Golf Course Superintendent · Director of Food & Beverage · Controller / Finance Director · Facilities Director · Membership Director · Human Resources Leader · Additional department heads as determined by the organizational structure The final reporting structure should be designed to support operational effectiveness and the Club's long-term strategic objectives. First-Year Success Metrics The Board will evaluate success based upon: Member Experience · Member satisfaction and engagement · Service quality improvements · Membership retention and growth Financial Performance · Budget performance · Financial sustainability and Capital planning execution. Organizational Performance · Leadership team development · Employee engagement and retention · Succession planning progress Strategic Execution · Achievement of Board-established priorities · Progress on key capital and operational initiatives · Strengthening of governance and management alignment Compensation A competitive executive compensation package will be offered, including: · Base Salary · Performance Incentive Opportunity · Benefits Program · Retirement Benefits · Club Privileges · Professional Development Support · Relocation Assistance (if applicable) Compensation will be commensurate with experience, qualifications, and demonstrated success in private club leadership. Board Statement Hempstead Golf & Country Club seeks a transformational leader who embraces the traditions of the Club while positioning it for future success. This executive must be equally comfortable engaging with members, leading staff, managing financial performance, and partnering with the Board on strategic priorities. The ideal candidate will bring the vision, leadership, and operational expertise necessary to ensure the Club remains a premier private club for generations to come. Job Type: Full-time Pay: $225,000.00 - $325,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Work Location: In person